Sydney Pet Resort
Dog Boarding - Londonderry New South Wales

3.4 9 paw rating paw rating paw rating paw rating paw rating
9 reviews

300 Reynolds Road, Londonderry, NSW, 2753 Londonderry, NSW 2753
0422 647 754
3.2 paw rating paw rating paw rating paw rating paw rating
8 reviews
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Coby

24 Jul 2017

The only place i'll send my dog

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I love this place - the only place I trust. Great staff, my dog always come home happy and smelling nice!
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They didn't stay

24 Jul 2017

DO NOT BOARD YOUR DOG HERE

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If you want the best for your dog DO NOT leave your dog here the business is not registered with the council after a visit to the property I did a little digging as I was disgusted at what I was seeing they can only be contacted by mobile they have no one on site after 5pm all the dogs were in a half demountable building that had a wire stretched a cross it to keep the dogs in till morning their nothing else to separate the dogs the area also stunk of urine if you leave you dog here you are putting it's life in danger do your homework & visit to see were your dog will be staying & what your paying for you will see its very unsafe. it looks like they have opened in Vineyard as well they have advertised the business with the same phone number
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Milah

17 May 2017

Complaint

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Staff unprofessional and RUDE! Lack of communication internally and externally. Lied to my face when asked questions. My dog got a kennel cough while there.When I picked up my dog after 3 days of boarding, she was sick! She was throwing up and had diarrhea. I had to take her to the vet. Been ripped off with additional charges. Her blanket got replaced and I was promised that it will be returned to me. After 5 days, they never even bothered to call me to get this sorted. I had to ring them. If you love your dog, please don't take them there. You will highly regret it.
Replied By Business Owner, 28 Jul 2017
Hi Mariette, Thanks for taking the time to write a review for our business, we’re sorry to hear your experience with us was negative. Milah was a pleasure to mind and had a lovely time with us as you saw from the photos & videos we sent you & put on our Facebook page. We would have been really grateful if you read the information that was on our website, online booking system & in the 2 boarding confirmation emails that were sent to you prior to check in as we feel a lot of your questions & concerns would have been addressed prior to Milah’s stay. The additional charges you mention totalled $6 for additional meals that you requested but didn’t select when booking online yourself. The prices are listed on our website & also in our online database. We offered to waive the $6 when this upset you so much on arrival. We’re sorry to hear Milah came down with kennel cough, we are very upfront with all clients about kennel cough & it does go through kennels, vet clinics etc from time to time, just like when someone has a cold at work and passes it around to other staff. Unfortunately a dog brought it into our facility & despite our thorough decontamination procedures on a daily basis with veterinary grade products, some dogs do still contract it despite being healthy & vaccinated. We do mention this multiple times in our written information that we sent you including a check box (that you ticked) in our terms at conditions at time of booking to please understand that a healthy, vaccinated dog can still contract kennel cough. As the business owner, it is a very frustrating situation for me to be in if a dog brings in an infection or virus, the last thing we want is for a dog to become ill during or after their holiday or pass it on to our other guests. We conduct thorough, documented nose to tail health checks on every dog on arrival & departure including 20 photos so we can examine the health condition of each dog prior to their stay. You threatened to sue our business when you arrived at check in before we even had Milah in our care, you started at least 10 sentences with “I demand” & you brought one of my staff to tears by the way she was spoken to. We hope you can find somewhere that better suits your needs.
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Harry & Bluey

13 Feb 2017

Wonderful service & staff

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My 2 dogs have stayed here on numerous occasions & have always returned happy, healthy & clean. The staff are lovely & very professional & I can't recommend them highly enough!
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Lola

16 Jan 2017

Terrible experience

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As a dog parent, I would like to share my unfortunate experience at Sydney Pet Resort. My dog Lola was boarding there during holidays and when we brought her home we noticed that she has multiple wounds in all of her legs. I immediately contacted the staff and I was told that during a play time she was bitten by another dog; apparently, they were playing rough and the game turned into a fight. We all know that accidents can happen but this are my concerns: 1) the staff should break any rough game before it turns into a fight, dog safety should come first, 2) There was a lack of transparency since the incident was never brought to our attention at any 3) she has so many different wounds in her legs that is hard to believe that all this happen in a single incident, maybe she was attacked during the night, when she was sharing rooms without supervision. On top of that, they didn't feed her correctly, they gave her food outside of her diet without knowing that she is an allergic dog under a restricted diet. I am extremely disappointed on how Sydney Pet Resort treated my dog and very sad to think that Lola was under those conditions for almost a month.
Replied By Business Owner, 28 Jul 2017
Hi Elena, Thanks for taking the time to write a review for our business, we’re sorry to hear your experience with us was negative. As discussed over the phone & via SMS, Lola was an absolute pleasure to mind & had a lovely stay with us. As noted in our departure health check which includes 20 high resolution photos of each individual body part, she had 3 superficial scratches on her leg that were sustained during play & didn’t require veterinary treatment however they were cleaned & sprayed with antiseptic spray & healed well. I apologise that my staff member did not talk to you about the scratches on departure, it is our procedure to discuss this. We’re sad & surprised that you would write a one star review over this when her month long stay with us was a very positive experience as you knew from our regular facebook photos & frequent SMS messages to you whilst you were overseas. She was healthy & happy during her stay & she certainly wasn’t mistreated in any way. I wish you all the best in finding a kennel that better suits yours & Lola’s needs.
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Miso

07 Aug 2016

Average stay, great staff.

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We dropped our dog off for two weeks last year over the winter period while we were overseas. The staff were great, they uploaded photos of the dogs onto Facebook for us to see how she was, it was very comforting as we missed her. The only thing, she came home with Kennel Cough which was disappointing. We would take her again for another stay, hopefully next time she wont get sick.
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coco

06 Aug 2016

Great service

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coco came home a happy pup, had regular photos updated on their FB page so i new she was happy and healthy while i was away.
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Rambo

09 May 2015

Awesome place for your pets! I wouldn't leave my dog anywhere else.

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1 reviews
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Harry & Bluey

13 Feb 2017

Wonderful service & staff

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My 2 dogs have stayed here on numerous occasions & have always returned happy, healthy & clean. The staff are lovely & very professional & I can't recommend them highly enough!

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Sydney Pet Resort

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Phone: 0422 647 754


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