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2 reviews
23 Aug 2023
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Would not recommend
It's taken me ages to write this as I was so upset. We boarded our 8 month old puppy for a week in July 2023. When we picked her up she absolutely reeked of urine. Like I've never smelt anything like it. The car ride home was excruciating. The pet food gave them for her had a lot left over so not sure she was fed properly, also when they gave the pet roll leftovers back to us it was warm so clearly not refrigerated. She wouldn't eat it at home although usually loving that type of food. Her collar reeked of urine. Although we delivered her in her walking harness when they took her they removed it and put a choker neck chain on her to take her out back. The boarding area wasn't accessible to view which was odd. I will never use this place again.
01 Jan 2018
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Be careful
We read the bad reviews. We chose to ignore the bad reviews and trust that these people must love animals and that disgruntled customers are common everywhere. After picking up our puppy dog we have doubts. We left a toy and his cushioned bed to comfort him...when we picked up there was no sign of either. We asked for it and they had difficulty bringing it to us (perhaps hopeful we would say me nevermind)...they brought the bed and it was drenched in dog urine and covered in dogs hair (our dog doesn’t shed or lose hair)...enough urine and hair to justif throwing it in the bin immediately. It made us sick. It was wet all over. His yelling and crazy behaviour when he greeted us was prob not unusual for any kennel, but we feel he was more than likely mistreated and he won’t be staying there again. Suggest anyone do a thorough check before considering this place, we didn’t walk through the facility at all.
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