Dog Boarding Kennels, Cattery & Cat Boarding, Pet Sitting, Doggy Day Care Reviews

The dogs are left unsupervised and when entering the business no staff members were around and any one could come and take your dog. The staff are very clueless, unprofessional & unfriendly. I've now read many customers have picked their dogs up and had massive vet bills following as their dogs were returned under weight, unhealthy and in a neglected state. Pleased not leave your dog here ever. There are many other kennels, pet sitter's /house sitters that will genuinely care and look after your dog

Such an awesome facility. Do not waste your time searching any other places or looking for a cheaper option. Yeah initially u might think they are expensive but that price includes EVERYTHING!! No added sneaky costs for additional one on one time or bringing your own food etc that all the other places throw at you. My two golden retrievers are my life n reluctantly i had to board them for three weeks. They have never been away from me for longer than 2 days. My fears were quickly removed when i met the caring staff n taken on a tour of their facilities. I knew straight away my boys were goingto be in safe hands. They even accommodated their diet requirements (vegan with pasta n veggies) at no extra cost. I highly recommend this clean n modern facility. If you care about your pets you will be able to leave them there n walk away knowing they will be cared for at the highest level by their highly trained staff.

I always take my cat Scarlet to the Cats Meow when we go away. We have done short and long term boarding with our last one being for 3 months. Sharon and her team do a fabulous job looking after my fur baby and she always comes home happy, healthy and contented. Wouldn’t think of taking my cat anywhere else.

We left our beagle Lilly for the weekend and it was the first time she had ever been away from home, I was really relieved to know that she was being looked after so well and we will happily leave her their again.

Why some business/staff these days say something but mean the opposite? • Weeks before we went away. My wife and I looked Hanrob websites - Hanrob Pet Hotel Sydney Airport for convenience and what they had to offer to trust & care for our dog. • We were invited to visit the Hanrob Sydney Airport Hotel site for a tour. When we arrived, we were told we were not allowed in due to OHS. This is not what we were told on the phone or what was on their website. We were invited to view the facility through a small window in a timber door about 1.5 metres from the floor and 30 cm square to view inside. It all looked very clean with many dogs (around 30 - 40 in a room). We were told there were more cages out the back. • My wife and I discussed this and we thought from what we could see it looked clean and they seemed caring & could be trusted. We received a quote for one of the many services for a stay at Mascot. • We phoned to arrange how to pay the deposit. We were advised to secure a place immediately, pay over the phone now using our credit card. We said we do not like giving our credit card details over the phone. The girl said 'that is okay we do not keep the information'. We thought &told the balance would be paid upon our return. Hanrob accessed our account whilst we were away, days later, using the information originally provided. This is not what we were told. Why? • We dropped our pet of the day before we left, with her regular dry food & some treats, we were told to bring, because some pets get an upset tummy when their normal food is replaced with a different one. The facility manager said there was no need for this as they gave all the dogs the same food that we had brought, if she did get an upset tummy, they would just give her dry food. (Something we did not want to hear when we had brought food as advised). My wife said our dog should be fine. The facility manager completed a one-page form and asked us to sign it. I noticed Heathcote on the top and asked the facility manager where our dog would be staying she said Heathcote I said no the arrangement was for our dog to remain in Hanrob Hotel Sydney Airport at Mascot. She asked if we would like our dog taken for additional 30 minute walks to suite our budget. We agreed. She also said for $25 they could wash the dog prior to us picking our dog up. We said NO, as we have booked our dog in for another grooming upon our return. She said would could pay the balance of account upon our return. This did not happen Hanrob accessed our account days later with our credit card details the girl had said she had destroyed. She said the dog would remain at Mascot. I read the rest and signed with great deal of reservation. I asked for a copy and she refused. This form should be given to everyone that leaves their pets with Hanrob Hotels, it is very interesting to read. Pet owners may decide not to leave their loved ones there. • My wife and I felt reasonably comfortable that our dog/pet would be cared for because we had our veterinarian give our dog her regular check-up and injections three days before we were boarding her, in addition to her regular grooming. A Hanrob girl (handler) came out from where the dogs were kept and said she would be handling / looking after our dog / pet. She removed our dogs collar (and gave it to us with our lead) and replaced it with a black one. She said our dog had a couple of knots under her chest. We said they maybe tiny as we had taken her for her regular grooming the day before. The girl said she would brush her to ensure she did not become terribly knotted. This did not happen. • Returned from being away. We arrived to collect our dog at the time we said. Our dog was brought out she was all wet. I asked the facility manager why. The facility manager said they had to wash her. We said we did not want her washed. She advised she smelt because she had been lying in dog urine and faeces. I said I thought the kennels were clean. She said that was okay Hanrob did not charge us for this. We asked how often she was walked she could not answer. Was our dog taken for the extra walks as promised? This most probably did not happen also. • In addition, we did not receive an invoice/account stating what services had been agreed upon or any other details. Hanrob does not seem to be a well-run business, every business we deal with provides us with an invoice with details on services provided and we receive a receipt when paid. • When we arrived home, our dog was still wet and had to be dried. She was still filthy dirt under her paws and coat was extremely knotted all over, not what we were led to believe. This is not what we expected from a business trained in pet welfare providing caring and trusted service. • Our dog/pet as all dog / pet owners mean/s a lot to us we are very, very disappointed. We wish our dog could talk, we are sure it was worse during her stay. This experience is not what we or our dog/pet expected.

I recently left my cat Luna with the lovely team at Cats Meow. They really went above and beyond and were really accommodating for me to help Luna settle in as well as spend some time with her before moving her back out again after my return from overseas. Would highly recommend these guys, particularly because of their attention to detail in the accommodation, as well as daily posting photos of all the kitties in their care which was the best bonus ever!

We put our dog in Hanrob for 11 days and got her back so sick she may need to be put down. Listening to the absolute horseshit that the manager of Hanrob Pet Hotels Melbourne is saying is unacceptable. Our dog went in healthy and came out so sick the vets are saying she may need to be put down. The staff kept no notes and she was filthy and clearly sick when we picked her up. Now we’ve got the manager, Narelle, on the phone side stepping as fast as she can and avoiding taking the blame. Absolutely not good enough. Aside from the costs we’ve incurred it’s an absolutely pathetic attempt at customer service and problem solving. Edit to update: In the hours since this was also posted on the Hnrob facebook page they have deleted the post, as well as switched off the ability for people to post on their page. I was promised a representative from hanrob would be in touch to speak but clearly this own't be happening with attempt to hide and cover up. Absolutely appalling behaviour from any business let alone one that deals with being trusted to look after beloved pets. DON NOT USE THIS SERVICE.

Aprile was friendly and thorough. She seemed to genuinely care for the animals in her care and not just running a business. When we picked Charlie, our Cavalier cross, up from a long weekend away he was much calmer than he has ever been after staying in a kennel. During his stay we also had Aprile groom him (for a fee) and it was fantastic to bring home a clean happy dog. We will be definitely using Aprile again in the future

Defence posting. I was told that Gigi was lost due to a tick, then the body was buried. When I thought sonething smelled wrong and I asked for the body was told that Gigi was gone, maybe dug up by a scavenger? Yeah right. Was also told Gigi's chip was missing but Manager told Defence Pets that his scanner was broken. 15 months later I got a phone call from the Pound, Gigi was caught in a cage about 2 miles from the cattery. His chip scanned immediately. He is now home and well fed and sooky. Both Defence Pets (organisation) and Dogtainers (transport) were horrified and have advised they will not deal with Auramist. Auramist have also deleted all reviews on FaceBook.

Defence posting. I was told that Gigi was lost due to a tick, then the body was buried. When I thought sonething smelled wrong and I asked for the body was told that Gigi was gone, maybe dug up by a scavenger? Yeah right. Was also told Gigi's chip was missing but Manager told Defence Pets that his scanner was broken. 15 months later I got a phone call from the Pound, Gigi was caught in a cage about 2 miles from the cattery. His chip scanned immediately. He is now home and well fed and sooky. Both Defence Pets (organisation) and Dogtainers (transport) were horrified and have advised they will not deal with Auramist. Auramist have also deleted all reviews on FaceBook.