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Privacy Policy

Introduction

At PetStayAdvisor Pty Ltd we regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all PetStayAdvisor Pty Ltd users, and conforms to accepted Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact PetStayAdvisor at www.petstayadvisor.com.au/contact.

This Privacy Policy governs the manner in which PetStayAdvisor Pty Ltd (otherwise referred to as “PetStayAdvisor”, “we” “our”, “us”) collects, uses, maintains and discloses information collected from users (each, a "User") of the www.petstayadvisor.com.au website ("site"). This privacy policy applies to the Site and all products and services offered by PetStayAdvisor.

Collection of Personal identification information

In order to use the PetStayAdvisor Pty Ltd website, we may require information from you so that we can provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email correspondence. Information collected by PetStayAdvisor Pty Ltd is collected via communications from you or your company, and may be via the telephone, Email, mail, fax or directly through our website.

We may collect personal identification information from users in a variety of ways. Collection occurs at various times and in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, or fill out a form. We also collect information in connection with the other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that doing so may prevent them from engaging in certain site related activities.

Use of Information

Information from PetStayAdvisor Pty Ltd customers is required in order to provide our products and/or services in the best possible way, and at a high level. We also use Information to provide service references, and to assist in our staff development. PetStayAdvisor Pty Ltd also uses Personally Identifiable Information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including sending promotional emails.

How do we collect personal information?

We collect personal information in a number of ways, including:

Directly from you through our websites, via phone, via application forms or when you download and use digital applications;

From other parties (such as your representatives, credit reporting agencies, social media sites, our related companies, our syndication partners);

From publicly available sources;

From organisations identified under (“When do we disclose your personal information” see below);

From our own records of when you visit us online or where we have an online presence (such as Facebook® or Twitter®);

When we are required by law

How we use your collected information

PetStayAdvisor may collect and use users’ personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.

To improve our Site
We may use feedback you provide to improve our products and services.

To process payments
We may use the information users provide about themselves when placing an order only to fulfil that order and/or provide the service. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature
We may use the information users provide to send to users any information they have agreed to receive about topics which may be of interest to them.

To send periodic emails
We may use an email address provided by a user to send user information and updates pertaining to orders. It may also be used to respond to inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, the user will receive emails that may include company news, updates, related product or service information, etc.

Storage of Collected Information

The security of your personal information is important to us. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

When you enter sensitive and private data/information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL) and protect with digital signatures, and simply pass them on in order to be processed as required to complete your order or provide a service to you. PetStayAdvisor Pty Ltd may transfer your personal information and submitted content that eway.com.au or PayPal collects from you to our main server for processing and storing. By submitting your personal data, you agree to this transfer, storing or processing. PetStayAdvisor Pty Ltd will take all reasonable steps to make sure that your data is treated securely without any loss, misuse or alteration of information and in agreement with this Privacy Policy.

We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can contact PetStayAdvisor via our Contact Us page. The transmission of information via the internet is not completely secure and therefore PetStayAdvisor cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Access to Collected Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting PetStayAdvisor via our Contact Us page.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our site, such as the operating system, the Internet Service Providers utilized, and other similar information.

Web browser cookies

Our site may use "cookies" to enhance user experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Our site may gather information about your general internet use by using cookies. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. PetStayAdvisor may also gather information such as IP address, internal session ID, user's domain, type of Internet browser, domain of Website. Such information will not identify you personally: it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please be aware that some parts of the site may not function fully or properly for you.

Third party links provided on our website may also use cookies, over which PetStayAdvisor has no control. Such cookies (if used) would be downloaded once you click on their advertisement banners on our website or visit their sites.

Orders

If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We need this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

If at any time a customer wishes not to receive such correspondence or future e-mails, they can request to be removed from any mailing lists by contacting PetStayAdvisor via our Contact Us page or unsubscribe using detailed ‘unsubscribe’ instructions set out at the bottom of each email. We will make every effort to notify you if we become aware that your personal information is collected by any third party that is not our agent/service provider, so that you can make an informed choice as to whether or not to share your information with that party.

Sharing your personal information

We do not sell, trade, or rent users Personal Identification Information to others. We may share generic aggregated demographic information that is not linked to any Personal Identification Information, regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined in this Policy. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that it is consistent with the permissions you have given us under this Policy.

Third parties

PetStayAdvisor Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share such of your details as are necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. PetStayAdvisor Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Third Party Links

Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these other sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may change from time to time, and they may apply their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to the terms and policies of the particular site. PetStayAdvisor is not responsible for the privacy policies or other content on websites outside of the PetStayAdvisor.

Legal

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with the requirements of a judicial proceeding, court order, or legal process.

Advertising

Ads appearing on our site may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement and to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. Our privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google's use of the DART cookies enables it to serve ads to users based on their visit to our site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

PetStayAdvisor has the discretion to update this Privacy Policy at any time. When we do, we will revise the date at the bottom of this page. We encourage users to frequently check this page for any changes so that they are informed about how we are currently helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and to ensure that you are aware of any modifications.

PetStayAdvisor Pty Ltd Security Policy

PetStayAdvisor Pty Ltd uses the eWAY and PayPal Payment Gateway for its online credit card transactions. eWAY and PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY and PayPal gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by PetStayAdvisor Pty Ltd or any outside party.

All transactions are performed under 128 Bit SSL Certificate.

All transaction data is encrypted for storage within eWAY bank-grade data centre, further protecting your credit card data.

eWAY and PayPal is an authorised third party processor for all the major Australian banks.

eWAY and PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by PetStayAdvisor Pty Ltd.

For more information about eWAY and PayPal and online credit card payments, please visit www.eWAY.com.au and PayPal.com.au

PetStayAdvisor Pty Ltd Delivery Policy

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY or PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to complete your order within 3 working days. If you wish to query a digital delivery please contact us via our Contact Us page.

PetStayAdvisor Pty Ltd Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase you may take advantage of our 30 day money-back guarantee. The 30 days commences on the day you receive the service. Please Contact Us within the 30 days if you are not satisfied with your purchase so that we can work with you to resolve any problems.

Your acceptance of these terms

PetStayAdvisor Pty Ltd acts according to its obligations and services are provided according to the standards required by the Australian Consumer Law. By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact us

PetStayAdvisor Pty Ltd welcomes your comments regarding this Privacy policy. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please Contact Us

This document was last updated on 26th April, 2015