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20 reviews
21 Jan 2020
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Very Grateful
Thanks to Rob and his crew for making the stay of my five dogs painless for me and a great time for the boys. I can be a difficult customer and Rob showed his willingness to not only meet my expectations but exceed them. Great service and highly recommended. Thanks
17 Jan 2020
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Great Price good value
Had our fur babies in over Christmas. Understanding proprietors. Sensible and caring. Very appreciative of your efforts. Thanks
12 Jan 2020
13 Jun 2019
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Excellent
Happy to recommend this business. I have taken my animals here for 15 years. Always helpful and knowledgeable. Whatever we ask for, and sometimes we expect a lot, is dealt with happily. Excellent
08 Feb 2019
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Couldnt be happier
My two dogs stayed here recently, they can be quite a handful and get over excited sometimes. Rob suggested that we put them side by side separate so he could monitor their eating as this has been an issue elsewhere in the past. He was able to tell me exactly what quantity by weight was eaten daily. Also the fats / protein levels used. He gave some sound advice which we have applied since coming hope. Well done Rob!!!
31 Jan 2019
25 Jan 2019
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Vacation Booking
I was so impressed with Rob’s level of service. We needed to extend our stay and Rob was so helpful and accommodating. Our pouches were well looked after and the rates were very reasonable. Thanks Rob we will bring Sally and Buster back next holidays.
04 Jan 2019
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Cannot recommend highly enough!
My dog and my cat stayed at Auromist Lodge over Christmas and I cannot recommend this kennel highly enough. I knew dropping them off would be hard but the team at Auromist Lodge took the time to allow me to settle my cat and dog in and show me around the facility so I could see where they would be staying and what they would be doing. They made sure they had a list of things to keep in mind when caring for my pets. I rang up the next day to drop some food around (not required as food is provided, but my dog has a sensitive stomach) and Rob was happy to oblige. Rob clearly has a passion for animals and their well-being. Rob went above and beyond to make sure I could pick up my pets at the time that was suitable for me. When I picked my pets up they were happy and looking great. Would recommend this kennel to anyone.
08 Jun 2016
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Unfair revuew
I read with concern the review from January. My animals were there too and a few facts need to be stated.
The area suffered a 1 in 100 flood event that was discribed as a flash flood.
The proprietor moved 100 animals in the dark carrying them through neck deep water.
Animals were safe and crated whilst there was floodwaters on site.
No animals were tied to trees and yes the RSPCA helped as they did with horses and cattle in this area.
I have had my animals stay for over 13 years and believe the proprietors did everything they could to protect our animals.
NO DOGS WERE LOST AS STATED.
The office was under water as was computers, phones and all paperwork. 4 staff were on site.
Difficult times yes but the proprietor and staff put themselves at risk to protect animals.
24 Jan 2016
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Traumatic
Unfortunately we left our 2 dogs there from a recommendation. Got there not good it stank and I know kennels have a smell but this was horrible had to leave them there as we were going away it was their first time in a kennel. It flooded The RSPCA had to step in as all the dogs were tied to a tree in flood waters. They had to be evacuated to another Kennel. Belmont Kennels at Williamtown they we so good as they got so many dogs and the only way they could Identify any of the dogs was by Microchips as there was not paperwork at all.We did not get a phone call from Auramist Only that our Son had who we we away with got a call and they lost one of his dogs The owner was in Sydney and left some young person in charge. my dogs who have never been scared of storms or rain are still traumatised over this. I couldn't find little peps the other night and she was hiding under the the bed which she has never done. Sorry for my rant but so angry DO NOT TAKE your dogs there.there.
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