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2 reviews
11 Mar 2020
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Love This Place
Been coming here for over a year since Zeus (German Shepard) was a pup. He gets excited when I drop him off and always take care of when I pick him up. Staff are lovely too
04 Dec 2019
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Best Brisbane Kennel
I have used this kennel since 1979 and have always had great service to many dogs.
1 reviews
03 Jan 2021
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Bad attitude
The lady owner (don't know her name) is not client centric at all. She is rude and seems to like to have an argument.
They charge a minimum stay of 14 days which was not explained until I got there to drop off the cat. While waiting to drop off my cat I noticed the customer in front of me had the same experience.
I went to pick up the cat at 9am this morning and was told they were closed. I asked if they could do me a favour by letting me collect the cat then as it was a long drive. She agreed and then proceeded to tell me how inconvenient I am and sprayed me with her negativity for the 2 minutes it took to collect my cat. While I was waiting I looked at the google reviews to find 3.4/5 stars and it all made sense.
I would put a zero stars if I could.
Stay away.
Couple of suggestions to the owner.
1. send out a confirmation email once a booking is made to clarify your terms.
2. If you agree to do someone a favour during non pick up and drop off times, don't make them feel like crap in the process, you could've used that opportunity to make someones day and gain a good review.
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