Bluegum Boarding Lodge
Dog Boarding and Cat Boarding - Morisset New South Wales

4.1 25 paw rating paw rating paw rating paw rating paw rating
25 reviews

74 Gimberts Rd, Morisset, NSW, 2264 Morisset, NSW 2264
(02) 4973 3408
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20 reviews
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Rocky

27 Aug 2022

Our dogs stay at Blue gum Lodge

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can not speak highly enough about the staff caring for our bluey for the 14 days of his stay sending daily videos made me feel totally relaxed and at ease that my bluey was as happy as.
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Bruce

26 Jan 2019

Bluegum - my dog's kennel of choice

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Wow. The people at Bluegum are absolute saints. Last year I arrived to pick up my dog to hear some guy outside the office abusing someone on the phone and can only assume it was his wife. Then he walked into the office and did the same. He seemed to be very upset about the booking in procedure because he didn’t have the correct vaccination details, didn’t have the money and didn’t want to pay the bank charges if using a credit card. All I can say is I have been well informed of Bluegum’s conditions of boarding and hours of opening. They are on the website, discussed on the phone when calling to make a booking, and outlined in the confirmation email. Besides all that, my dog was very well cared for, came out tail wagging, clean and well fed. I have been a regular customer ever since at Bluegum and cannot recommend them highly enough.
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Matilda

25 Jan 2019

Happy dog, Happy customer

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This was the first time I’ve used any type of care service for my dog and it was a reassuring experience. I was kept well informed of how my dog was going. The staff did an amazing job with my dog and were very friendly. The lodge has large grass runs for plenty of exercise and the dogs and cats there are cared for very well. Thank-you so much!
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Basil Harry Pusspat

24 Jan 2019

Wonderful boarding at Bluegum

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We love Bluegum Boarding Lodge. We would not leave our dogs and cat anywhere else . The place is amazing and they really love and care for our ‘kids’. We left our dogs & cat there for over a month while we were in Europe and it was so nice to know they were all well looked after and in safe hands. They had a great time and came back clean and happy. Would highly recommend this place.
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Shiloh

23 Jan 2019

Bluegum-Best place for my dog

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We left our little rescue dog with more than a little concern . She is devoted to me and I was concerned that she would fret. Sue & Allen were wonderful, I sent an email from overseas, and it was replied to almost immediately. Shiloh was happy and playing ball. We were stunned. We have had dogs all of our lives (nearly 50+ years) and have never been so relieved and feeling that our dog is happy and well. We will definitely be back. We picked her up after 4 weeks, clean, brushed and beautiful. Thank you Sue & staff
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Jose

22 Jan 2019

Bluegum to the Rescue

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My pet sitter let me down. The staff at Bluegum said that was a very common occurrence. What can I say about Bluegum. I thought I was organised with a pet sitter over Christmas and was let down at the last minute. I tried numerous places, but luckily Bluegum came to my rescue. My dog Jose is quite a nervous nelly and does not like many people or dogs. However, he took to Sue quite readily and was settled into his kennel. After a day or so, they managed to get Jose to join in the small dog playgroup out on the grass runs where he ‘socialised’ with about 10 other small dogs. By the end of his stay he could not wait to join in the fun with all his new friends. Now I just have to keep up with his new social skills. I won't be using a pet sitter again either.
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Hugo

19 Sep 2018

Do not bring your dog here

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The dogs are left unsupervised and when entering the business no staff members were around and any one could come and take your dog. The staff are very clueless, unprofessional & unfriendly. I've now read many customers have picked their dogs up and had massive vet bills following as their dogs were returned under weight, unhealthy and in a neglected state. Pleased not leave your dog here ever. There are many other kennels, pet sitter's /house sitters that will genuinely care and look after your dog
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Fraser

20 Nov 2017

Very poor boarding care

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* young inexperienced staff * dog not taken to vet when injured with 4 puncture wounds * pain relief not sought * antibiotics from the drawer administered without qualification/authorisation * vet bill paid, but no refund for stay * no refund of xmas booking that had to be cancelled * 2 weeks of home care and vet visits when we got back from holidays, narrowly avoiding surgery for drains
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Rufus

06 Jun 2017

Thank you to BlueGum

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My dog Rufus has been a regular guest at Bluegum but unfortunately at 17 has decided it’s time to take a trip over to the Rainbow Bridge. I can’t thank the owners and staff at Bluegum Boarding Lodge enough for all the care they took of Rufus. If and when I get another furry friend, Bluegum will be where it stays for its holidays. Their conditions of boarding and payment are set out on their website, discussed with you on the phone when making a booking, confirmed in an email and also on the board outside their office. I am also glad they ensure the vaccination details for each animal are correct and up-to-date, as that ensures my pet is less likely to catch anything from another contagious animal. I have always found the owners and, in fact, all the staff to be friendly, polite and more importantly, caring towards all their boarders. I am sure one day I will be back bringing in my newest special friend.
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Chilli

27 May 2017

What on earth was that place

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Our German Shepherd was due to be boarded overnight. Just to preface German Shepherd; she is fun, excited, loving and gentle. When my husband got to the kennel he realised that they take cash only (my fault I forgot about the email notification). While speaking with the female at the counter, she was abrupt, condescending and unnecessarily painful. There were dogs roaming which is hard when u are trying to book your dog in. We brought our own food which she carried on about. She laughed and carried on about the vaccination certificate and was making snide comments about the vet we use. She made the whole process so uncomfortable to the point when we asked if we could pay the $50 on pick up we decided the place is not for us. She treated us like we were some kind of criminal by attempting to pay the $50 on pick up. It's $50 for gods sake. I could understand if we're boarding for a month but seriously it is over night. If you hadn't of been a massive pain and unaccommodating I would have gone and got the cash and brought it back. If you handle your customers like a complete uncaring human then got forbid what you treat animals like. We couldn't have got out of there fast enough with our dog. First impressions never lie. Could not recommend at all.
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5 reviews
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Scoobie

22 Jan 2019

Very clean & lots of Play equipment

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My cat has just visited Bluegum Boarding for the first time over the holidays. Scoobie can be a little stand-offish and has not seen many other cats before. When picking up Scoobie he was wandering around the play area (with a couple of other cats!!!) and also had access to an outside ledge and concrete pad. He looked bright-eyed and bushy tailed, well fed and happy. The place was very clean and I would highly recommend Bluegum for any cat.
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Cupcake

09 May 2017

Best Boarding (Health Farm!)

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Just wanted to say how well Cupcake is (mentally and physically) after her stay with you guys. Thanks for looking after her so well - much appreciated.
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Felix

09 Apr 2017

Great Service

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We want to thank BlueGum so much for taking care of Felix and Ashley at short notice. They seemed very content with them. Great service. We will definitely be back.
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Fluffy Duck

24 Mar 2017

Best Boarding Experience Ever

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My cat has been to a number of catteries. This has been the best by far. If your cat is compatible with (or ignores) other cats, it gets to have the whole room which is filled with play equipment for the majority of the day. This is as well as having its own window with access to a small outside area. The whole place is very clean, with no bad smell. I had to pick up on one of the excessively hot days and the cattery building was still quite comfortable. All the cats there at the time were being given cuddles or pats. Individual needs like a diabetic injection or special food were also being taken care of. I will be back for sure.
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xxx

05 Jul 2016

Never use again

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My cat went to Bluegum once, never again. When I asked how she went I was told good, no problems. They took quite a while to get her and bring her to me. When I got home I noticed she had a huge gash on her neck. They couldn't have missed it, it was large and bleeding. I had to take her straight to the vet and she had to stay overnight and have an operation the following morning. We understand that they say they don't take any responsibility for injuries, however they should have advised us that this had happened rather than choosing to say nothing. Very poor management from this place.

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