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1 reviews
26 Apr 2022
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Very upset
A few years ago our dog had heat stroke , mark was amazing and against all odds saved her , on the other hand our other dog had a cough ,we made an appointment and when we arrived it was very busy , Mel sent us to a private room as our dog was constantly coughing very loudly , after a while she came in and put a stethoscope on her chest , did not look in her mouth and was rushing , she diagnosed her with tonsillitis and sent us away with meds. That night she was struggling to breathe and we rushed her to the after hours pet hospital and she was then diagnosed with a collapsing trachea, we were given steroids but unfortunately as soon as we had to cut the dosage down as recommended by the vet , she lost her fight and passed through the night . I am very upset because we should not have been rushed and she should have been diagnosed properly the first time , x rays should have been taken , instead 1 . She could still be with us with treatment and 2 . It end us costing us a fortune for after hours costs .
Not only this when I called the day after as asked to , I was told the report had not come in from the pet hospital and as soon as it came in Mel would call , by the afternoon I rang the vet hospital and they said they had sent the report in the previous night ! So I called back and told the girl who answered the phone at pet companion and she said she would ask Mel to call me , 5 mins later she called me saying the report had just come in ( so not true ) . Had she just said I’m sorry I’ve been run off my feet all day I would have accepted that but not a lie . I no longer have any pets as the older one passed of old age and do not plan on getting any more as the heart break is too much to bear .
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