Hillcrest Pet Resort
Dog Boarding and Cat Boarding - Hervey Bay Queensland
195 Moes Rd, Hervey Bay, QLD, 4655 Hervey Bay, QLD 4655(07) 4128 4564 https://petstayadvisor.com.au/business/Hillcrest-Pet-Resort
07 Jan 2020
We left our old boy in the care of this kennel for a week while we went overseas. We advised them that he struggled with his back legs and needed to be gotten up and moving every day. When we returned, he was soaking wet (it had rained the day before), was covered in his own urine and faeces, could not get up at all, and was shaking. We took him home to clean him up and try and warm him up - stayed up with him the whole night as we were worried he was not going to survive. The vet managed to keep him alive, barely, but he died a month later - never having fully recovered. We have NEVER used this kennel again, and would give 0 stars if I could.
11 Mar 2019
what a joke
Calling this place a "RESORT" is a sad joke. The word implies comfort and luxury, of which this place is sadly lacking. The "rooms" comprise of 3m by 6m prison cells. The "individual exercise yards" are half of this space. concrete floors exposed to the weather. There is no off-floor bedding provided. The whole place reeked of urine. both on drop off and pick up. Clearly no cleaning or hosing out had been done over a 3 day period. I will never have my dogs stay there again and I would advise anyone who cares about there animals to avoid this place.
30 Oct 2016
Medications were not given to our precious pet
Our dog requires daily medication and we provided enough tablets for the duration of his stay. Unfortunately, we returned with almost three-quarters unused, so there was an obvious lack of care in terms of our pets health. As a result, we have lost confidence in boarding kennels and would not recommend this kennel.
12 Sep 2016
Fantastic!! Highly recommend. Able to accept my booking at last minute. Dog was very well looked after and happy when I picked him up. Facilities excellent and very clean.
06 Jan 2015
Could not reccomend enough!
We have booked our staffy in here numerous times. I couldn't reccommend Hillcrest enough! The staff (especially Jo) are incredible, facilities are great and my staffy received the best care here! We have recently moved a few hours from Hervey Bay, but this resort is fabulous!