Homestead Boarding & Training Kennels & Cattery
Dog Boarding and Cat Boarding - Wonga Park Victoria

4.3 13 paw rating paw rating paw rating paw rating paw rating
13 reviews

12 Homestead Rd, Wonga Park, VIC, 3115 Wonga Park, VIC 3115
(03) 9722 1202
4.1 paw rating paw rating paw rating paw rating paw rating
9 reviews
avatar
Sydney

06 Aug 2024

Poor Customer Service and Training That Doesn’t Work

paw rating paw rating paw rating paw rating paw rating
I opened a dispute with my bank after I could not find the refund policy for the training and board program. I was looking for a third-party entity to help intervene so that I could get a refund. In addition, I was not comfortable with their customer service enough to come to them first instead of my bank. I was right. After Kip Homestead knew that I had opened a dispute with my bank, I received a call from Anthony about the dispute. I was happy to chat, remained calm, and explained to him why I had opened the dispute. Instead of a civil and professional conversation, Anthony got so worked up that I opened a dispute, kept cutting me off when I talked and even raised his voice at the mail during the 18-minute conversation. I did not get the results I initially wanted from the program. Kip Homestead’s favourite excuse is that “you [me] is the part that they can’t control”, even though I followed their advice for a while and the results are still not as expected. The trainer, David, could have been better at communication during the duration of the program. He did not send me a handover email as we agreed on the day of the handover afterwards. All I got was an email from customer service much later for a return. After seeing how forgetful the trainer was, how busy I was at the time, the unsatisfactory progress after the program even though my dog walker and I kept training him using the videos and tips given, and later on the level of customer service from Anthony, I realised that I was right not to come back. I would not wish the level of customer service (raised voice, casually laughing, and cutting me off when I talk) on anyone uncomfortable going to them first. If I could go back, I would have chosen a different company for my dog because of how forgetful the trainer was. Because of how worked up Anthony was, I informed my bank of the situation, decided not to reopen the disputes, and let my bank return my initial charges to Homestead Kip. However, my bank made it very clear that I can reopen the disputes again, but given this level of customer service, it is just not worth the time and effort. Unfortunately, I made a mistake in trusting my dog with Homestead Kip.
avatar
Daisy

16 Nov 2022

Daisy's coming of age

paw rating paw rating paw rating paw rating paw rating
I was interested to see that a recent review heralded David as a genius. We have to agree. i have grown up with multiple dogs and always prided myself on managing them pretty well. Daisy was a challenge from the first, with a chequered past in foster homes, failed adoptions, poor training choices and a general lack of stability She is a big, smart dog so needed to know how to behave before she got herself into serious trouble.After several day care sessions to build her confidence, David took her on for 3 weeks in the board and train. The dog we have taken home is calmer, more attuned to people and less hyper vigilant. The handover was so thorough and helped me learn how I had to adapt to support her needs and identify more effective approaches for her to succeed. We know we have work still to do but what a support team we have found with David and his colleagues. From our first contact with Anthony to the interaction with David, we have been so impressed by the time given to listening to what was happening and helping us provide more positive experiences for Daisy. So grateful!
avatar
Boris

23 Sep 2022

This place is awesome, and Trainer David is a genius!

paw rating paw rating paw rating paw rating paw rating
Our 14 month old Russian Black Terrier Boris did a 3 week Board and Stay at Homestead and David was his trainer. The results have blown us away. This is a difficult age for this breed and David was sensational. His knowledge of dog neuroscience, behavioural science and psychology, plus his compassion and understanding for an adolescent giant breed un-neutered male meant that Boris has gone ahead in leaps and bounds in these 3 weeks. The handover at the end was detailed, humorous and very educational David interacted with our whole family and engaged them in the process of understanding what he had been working on. Today we took Boris out on a walk in the streets and he was a changed dog. We passed other dogs, other people, dogs going ballistic at us through fences, and Boris was cool as a cucumber, lots of eye contact with those gorgeous maple syrup eyes, and looked like he was thoroughly enjoying himself. There was no need for rough corrections or harsh tones, he just wanted to please. This is a credit to David and to the rest of the team at Homestead. Naomi did an amazing job with grooming him - he looks very handsome (all dressed up with nowhere to go, poor boy!). The rest of the staff were very affectionate towards him and I was really impressed by the way a whole lot of them magically appeared with dogs on leashes to demonstrate how Boris had mastered the art of passing other dogs without reacting. The facility is immaculate, the services was amazing. Thank you David and team, from Boris (aka Knucklehead) and his very happy family.
avatar
Cleao

09 Jun 2017

Happy Home Tails

paw rating paw rating paw rating paw rating paw rating
Thankyou to everyone at Homestead for caring for my 3 dogs and 2 cats. I felt confident leaving them with you as your staff are very knowledgeable, experienced and qualified! We will be back
avatar
Cosmo

09 Jun 2017

Thankyou

paw rating paw rating paw rating paw rating paw rating
Wouldn't take my babies anywhere else! Dogs and cats love it! Highly recommend!
avatar
Mischa

07 Jun 2017

Great service

paw rating paw rating paw rating paw rating paw rating
Homestead kennels go above and beyond to ensure the care of my dogs and cats
avatar
Chester

18 Mar 2015

20+ Years & Still Bringing My 3rd Dog

paw rating paw rating paw rating paw rating paw rating
I often wonder about these reviews and how accurate they may be or whether people are just been plain spiteful! I have been taking my dogs to homestead for about 23 years, unfortunately my two other dogs have long since passed away, but they all loved going to Homestead including my 3rd. Chester knows as soon as we hit the roundabout where we are going and cannot wait to get out of the car! he has always come out of Homestead, clean and in good nick. I think if you have stress head dogs which you have created yourself anywhere they stay could potentially be a problem. To me the positives out way the negatives 10 fold. As an owner you have to be honest and realistic with yourself.
avatar
Oscar

12 Mar 2015

Couldnt Be Happier!!!!

paw rating paw rating paw rating paw rating paw rating
Our Dog spent the long weekend at Homestead Kennels. We couldn't be happier with the service......our Oscar didn't want to get in the car, we were super impressed. Oscar looked like he even put on some weight. We will definitely be back at Easter!!!!
avatar
All Black

23 Jan 2015

Negligence

paw rating paw rating paw rating paw rating paw rating
Our beautiful 4 yr old Golden Retriever came home from Homestead Kennels Wonga Park 5kg lighter, pooing blood, with hot spots and a severely infected toe. With love , attention and great veterinary care he is recovering. I WOULD NOT RECOMMEND HOMESTEAD KENNELS WONGA PARK. Think carefully before entrusting them with your loved pets.
5.0 paw rating paw rating paw rating paw rating paw rating
3 reviews
avatar
Cleao

09 Jun 2017

Happy Home Tails

paw rating paw rating paw rating paw rating paw rating
Thankyou to everyone at Homestead for caring for my 3 dogs and 2 cats. I felt confident leaving them with you as your staff are very knowledgeable, experienced and qualified! We will be back
avatar
Cosmo

09 Jun 2017

Thankyou

paw rating paw rating paw rating paw rating paw rating
Wouldn't take my babies anywhere else! Dogs and cats love it! Highly recommend!
avatar
Mischa

07 Jun 2017

Great service

paw rating paw rating paw rating paw rating paw rating
Homestead kennels go above and beyond to ensure the care of my dogs and cats
5.0 paw rating paw rating paw rating paw rating paw rating
1 reviews
avatar
Mischa

07 Jun 2017

Great service

paw rating paw rating paw rating paw rating paw rating
Homestead kennels go above and beyond to ensure the care of my dogs and cats

Write a Review. Pets need you.

cat and dog
Homestead Boarding & Training Kennels & Cattery

Phone: (03) 97...


Service:


Related Businesses
By Suburb
    By State