Isis Pet Motel
Dog Boarding and Cat Boarding - Bundaberg Queensland
Cnr Ring & Goodwood Rds, Bundaberg, QLD, 4670 Bundaberg, QLD 4670(07) 4126 9009 https://petstayadvisor.com.au/business/Isis-Pet-Motel
15 Nov 2020
It's all about the money
Made booking online and received email confirmation, however I was unexpected on arrival. Staff member didn't have a clue what he was doing and repeatedly asked me the same questions, then tried to give me someone else's contract. Check in on Sundays is not permitted until 3pm, but charges are for a full day. 72 hours = 4 days apparently. I was in a hurry to get to my son in hospital, handed over $200 cash (2 dogs 3 days lowest cost available) and left without contract or receipt, because the fella didn't have a clue what he was doing. Training new staff before leaving them alone is advisable. I am a repeat customer to this kennel, but after today's fiasco, it will be my last.