Montana Lodge
Cat Boarding -LondonderryNew South Wales

STAY AWAY FROM MONTANA LODGE. There needs to be a minus rating for places like this. Never in my life have I experienced such disgusting customer service and rude and unprofessional behavior. Was stuffed around from start to finish, had to re-confirm dates 5 times and she still got it wrong. Despite 3 phone calls and 2 emails confirming boarding for 1 week she booked my cat in for 1 month then gave me attitude about not wanting to take short term stays when I advised (again) that it was only for a week. Then she gave me the wrong opening times and refused to allow me to pick up my cat on the day and time originally agreed, meaning I had to leave my poor cat there an extra day - and pay for an extra day. Upon arrival to pick up my cat on the newly agreed day, I was told she was closed and I'd have to pay a $25 opening fee! She again had zero recollection of all of our conversations, emails and texts despite them only being a week prior. After attempting to remind her of the arrangements she walked away leaving us outside the gate. Then a light bulb went off and she suddenly remembered, turned around and let us in all the while implying she was doing us a favour and having a go at me for turning up on a day that she was closed. When I again tried to explain that this was all due to her original error with the dates, she proceeded to literally scream at me and abuse me. I paid her the balance due and went in to get my beloved cat, only to be smacked in the face with the overbearing smell of cat feceas and urine. I would expect some smell but it was clear from the very soiled litter tray in every pen that she had forgotten a customer was coming and hadn't bothered to clean the litter trays at all that day (this was at 4.30pm). My poor old cat was traumatized to say the least and hasn't left my side since getting her home. I had read a couple of bad reviews on this place but it was literally the only one left in Sydney with vacancy. I now know why and wish I had taken heed. In summary, if you love your pet, do it (and yourself) a favour and look elsewhere. Save yourself the stress of dealing with this unprofessional and extremely rude woman who clearly doesn't care to look after the cats as adequately as she implies. WORST CATTERY I HAVE EVER EXPERIENCED.