Montana Lodge
Cat Boarding - Londonderry New South Wales

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9 reviews

80 Spencer Rd, Londonderry, NSW, 2753 Londonderry, NSW 2753
0428 727 746
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4 reviews
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Maria & Bella

30 Jan 2024

Cat & dog Boarding

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Jill is an absolute expert when it comes to caring for animals.. I have been leaving my cat & dog with her for years & wouldn’t go anywhere else.. the most extremely clean place and no nonsense with Jill
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KG & DAS

29 Sep 2023

Great Dog & cat boarding facility

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Our dog, KG & cat, DAS, once again had a successful stay at Montana Lodge. Best boarding facility I've come across after trying several others. Very convenient that you can bring your dog and cat to the same location, ours always come back happy and healthy. We've now been using Montana Lodge for almost 5 years, and have not had any issues. They are quite skilled at caring for animals and are careful about all types of animals & breeds they decide to reside with. Make sure you book in early as they’re quite full in peak times. Would highly recommend Montana Lodge.
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Tayto

19 Sep 2023

Highly Recommended

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Jill was just awesome. We have left our beagle Tayto at Montana a number of times and each time he has come home happy, tail wagging. Highly recommended.
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Monty

07 Oct 2022

Wonderful Time For Monty the Cocker Spaniel

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After having a REAL care problem with another VET owned kennel nearby, I was reluctant to board our Cocker again but needs must ..... We rang a few places but then spoke to Jill at Montana Lodge. She suggested we come and have a look. Nothing was kept secret, we were able to see any part of the kennels we wanted to. When told how Monty had been attacked as a puppy and about his previous experience, Jill suggested we "bring him in for a meet and greet a few days before his holiday so Monty knows that there is nothing here that was going to hurt him". He went in a quivering mess and came back after his one hour visit quite happy. After 5 days with Jill, he returned to us happy, healthy and quite obviously well looked after. As Jill knew that we were a bit stressed about leaving him, she even sent photos of him playing ball (his favourite activity) to set our mind at rest. I would not recommend anywhere else than Montana Lodge Londonderry if you live in the Penrith, Hawkesbury area. THANK YOU JILL.
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5 reviews
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Gracie

01 Mar 2024

Cat boarding review

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Jill has boarded my 14 year old cat several times…..we’ve never any problems or issues using her service. Everything is clean,rates are reasonable and Jill is very easy to communicate with. I never have to worry about my elderly cat when she is staying at Montana Lodge.
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Meeko

06 Feb 2024

A great place for our cat

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Our cat has been there a number of times and we would not take her anywhere else. Jill does an amazing job with all the animals. Highly recommended
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Meeko

06 Feb 2024

A great place for our cat

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Our cat has been there a number of times and we would not take her anywhere else. Jill does an amazing job with all the animals. Highly recommended
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Roger

24 Sep 2023

Roger the cat stay at Montana Lodge

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Just picked up my cat Roger. He has stayed in the care of Jill for 1 week for of each of the last 6 school holidays. I have used different catteries over the years but none not have met the high standards of Montana Lodge. I know Roger is well fed, cared for and would be seen by a vet in case of an emergency. The cat cages are very clean and comfortable. I could not ask for more. Thankyou Jill! see you next school holidays
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Nelly

02 Jan 2017

STAY AWAY

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STAY AWAY FROM MONTANA LODGE. There needs to be a minus rating for places like this. Never in my life have I experienced such disgusting customer service and rude and unprofessional behavior. Was stuffed around from start to finish, had to re-confirm dates 5 times and she still got it wrong. Despite 3 phone calls and 2 emails confirming boarding for 1 week she booked my cat in for 1 month then gave me attitude about not wanting to take short term stays when I advised (again) that it was only for a week. Then she gave me the wrong opening times and refused to allow me to pick up my cat on the day and time originally agreed, meaning I had to leave my poor cat there an extra day - and pay for an extra day. Upon arrival to pick up my cat on the newly agreed day, I was told she was closed and I'd have to pay a $25 opening fee! She again had zero recollection of all of our conversations, emails and texts despite them only being a week prior. After attempting to remind her of the arrangements she walked away leaving us outside the gate. Then a light bulb went off and she suddenly remembered, turned around and let us in all the while implying she was doing us a favour and having a go at me for turning up on a day that she was closed. When I again tried to explain that this was all due to her original error with the dates, she proceeded to literally scream at me and abuse me. I paid her the balance due and went in to get my beloved cat, only to be smacked in the face with the overbearing smell of cat feceas and urine. I would expect some smell but it was clear from the very soiled litter tray in every pen that she had forgotten a customer was coming and hadn't bothered to clean the litter trays at all that day (this was at 4.30pm). My poor old cat was traumatized to say the least and hasn't left my side since getting her home. I had read a couple of bad reviews on this place but it was literally the only one left in Sydney with vacancy. I now know why and wish I had taken heed. In summary, if you love your pet, do it (and yourself) a favour and look elsewhere. Save yourself the stress of dealing with this unprofessional and extremely rude woman who clearly doesn't care to look after the cats as adequately as she implies. WORST CATTERY I HAVE EVER EXPERIENCED.

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Montana Lodge

Phone: 0428 72...

Phone: 0428 727 746


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