Samford Pet Resort
Dog Boarding and Cat Boarding - Draper Queensland

3.3 16 paw rating paw rating paw rating paw rating paw rating
16 reviews

64 Beresford Drive, Draper, QLD, 4520 Draper, QLD 4520
(07) 3289 7637
3.0 paw rating paw rating paw rating paw rating paw rating
13 reviews
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Molly and Ollie

12 Dec 2019

NOT SECURE

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I drove out to this kennel about a year ago to see if it was an option for my two beloved fur babies. I had a chat to the girl in reception about the various options for my dogs but I was really there for a look around. I couldn't help but notice the gate next to reception was open and alarm bells went off. When I casually asked her about the gate she said it was always open as if it was a very normal thing for gates to be open when housing animals. I found this very strange and on driving away (after I had viewed the very dodgy looking doggy playtime area right next to the bush) I thought I wasn't satisfied with an open gate and we wouldn't use them. I'm so glad I didn't because not a month later I received many Facebook shares about a dog that had been lost from this kennel. Got away from the handler and ran right up that hot asphalt driveway and into the bush not to be recovered. I wish now I had said more or complained to council about that gate. Might have saved the poor owners a bit of grief if it had just been CLOSED! One job to do guys! KEEP THE DOGS SAFE AND SECURE!
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Molly and Ollie

12 Dec 2019

NOT SECURE

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I drove out to this kennel about a year ago to see if it was an option for my two beloved fur babies. I had a chat to the girl in reception about the various options for my dogs but I was really there for a look around. I couldn't help but notice the gate next to reception was open and alarm bells went off. When I casually asked her about the gate she said it was always open as if it was a very normal thing for gates to be open when housing animals. I found this very strange and on driving away (after I had viewed the very dodgy looking doggy playtime area right next to the bush) I thought I wasn't satisfied with an open gate and we wouldn't use them. I'm so glad I didn't because not a month later I received many Facebook shares about a dog that had been lost from this kennel. Got away from the handler and ran right up that hot asphalt driveway and into the bush not to be recovered. I wish now I had said more or complained to council about that gate. Might have saved the poor owners a bit of grief if it had just been CLOSED! One job to do guys! KEEP THE DOGS SAFE AND SECURE!
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Jo

23 Mar 2018

Wonderful

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Big Thanks to the staff at the Samford Pet Resort for their quick response to noticing our dog had an ear infection upon arrival and helped us by organising the vet treatment so we could head off on our holiday. Our dog loved the stay and came back happy and healthy. Thank you Again.
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Saffy

17 Dec 2016

OUR DOGS COME OUT HAPPY EVERYTIME

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ALL STAFF ARE INFORMED WITH WHAT IS HAPPENING WITH OUR DOGS.EVERYTHING REMAINS THE SAME STANDARD EVERYTIME. WE HAVE BEEN USING SAMFORD FOR OVER 10 YRS NOW.VERY HAPPY WITH THE RECEPTION, EVEN THOUGH YOU CAN BE EXTREMELY BUSY, I STILL WANT TO FEEL IMPORTANT WITH OUR DOGS AND THEIR WELFARE OF LEAVING THEM IN SAMFORD. NO ONE ELSE IN THE KENNEL BUSINESS SHOW THE CARE THAT YOU GIVE, OUR DOGS COME OUT HAPPY EVERY TIME.
Replied By Business Owner, 17 Dec 2016
Thank you for your kind feedback.
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Bindi

09 Dec 2016

Can't recommend it

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I paid for LUXURY SUITE for my four doggies, upon entering the room when we dropped them off I could see the photos on the web looked sensational when in fact the room is very small and very very smelly and unclean. When we collected my dogs they were putrid, had not been bathed, AND ALL of them had severe diarrhoea and required antibiotics immediately. It was very distressing. I should have known by the smell that it was more than a "dog" smell - rather it was unhygienic. Upon talking with other locals about their experiences we agree that this pet accommodation is not the business it was years ago. Samford Pet "Resort" is a well marketed product with a great web page and advertising campaign that once upon a time WAS a reassuring caring place to leave your beloved four legged family while you went away. The staff were extremely caring, attentive and friendly. ATTITUDES STEM FROM THE TOP. I know, "the owner" will probably reply in a verbose email justifying their policy but the reality is Sir, the attitude is ignorant and arrogant and fact is my dogs were unhappy and sick. Tons of great Pet Sitters out there now people....
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Molly and George

13 Nov 2016

Love it !

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This is the only place that I feel happy when I drop my pets off
Replied By Business Owner, 17 Dec 2016
Thank you for your kind feedback
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Bill

26 Jun 2015

Samford Pet Resort have exceeded all my expectations

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Samford Pet Resort have exceeded all my expectations I’m so happy I found this place. Im so grateful thank-you to everyone at Samford Pet Resort for the amazing service of providing a ""pick up service" that allowed us to drop bill at a nearby vet from where he was transported to the resort, where he stayed. Although this was the first time we had arranged accommodation for our dog we had absolutely no qualms about leaving him there and this was verified when we returned and collected him. Bill looked amazing and appeared very settled.so again Thank-you to everyone. If the occasion arises again would not hesitate to leave Bill with you again. every opportunity that we had to speak to staff they were both very helpful and friendly.
Replied By Business Owner, 17 Dec 2016
Thank you for your kind feedback
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Bonnie

15 Jun 2015

Bad experience for our little dog

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We too have had a very negative experience of the samford pet resort. We have been to this kennel on many occasions but the last time we picked our dog up she had an abscess on her neck the size of a golf ball that no-one had picked up & she had not been bathed. The business owner was extremely rude and righteous & was not interested in the fact that none of his staff had picked this up. Which makes you question the level of care and attention. When we raised our unhappiness he hid behind his insurance company and denied everything including the fact that she had not had a bath. I would never take my dog there again.
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ralph

17 Mar 2015

Intelligent, efficient, friendly staff member took my booking

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Intelligent, efficient, friendly staff member took my booking. Received comprehensive email confirmation of booking. Very professional and problem free. From what I could see (exterior grounds and garden and office) all was clean. Good price for location and convenience, however boarding an animal is an expense one has to budget for but worth it for good care. Every time we have liaised with staff they are always super friendly and efficient, even when rushed off their feet booking in numerous animals. We collected our dog, in the middle of the low from Cyclone Marcia and the rain was torrential. The girls at reception were drenched but still putting on a happy face. The lady who collected our dog CARRIED him UNDER HER OWN RAINCOAT to our car to keep him dry. The staff member was soaking wet but went the extra mile to ensure our dog got to our car in an exceptionally dry condition. Talk about customer service extraordinaire.
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Momo, Theo and Oreo

17 Feb 2015

Love this resort

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I have recommended Samford Pet Resort to all of my family and friends. They are extremely professional and I am 100% confident leaving my Pets in their care. I have been using the Samford Pet Resort for over 20 years and my pets have always been well looked after as they are excited and happy upon their return home. I can't thank the staff enough for giving me such peace of mind while I am away
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3 reviews
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Saffy

17 Dec 2016

OUR DOGS COME OUT HAPPY EVERYTIME

paw rating paw rating paw rating paw rating paw rating
ALL STAFF ARE INFORMED WITH WHAT IS HAPPENING WITH OUR DOGS.EVERYTHING REMAINS THE SAME STANDARD EVERYTIME. WE HAVE BEEN USING SAMFORD FOR OVER 10 YRS NOW.VERY HAPPY WITH THE RECEPTION, EVEN THOUGH YOU CAN BE EXTREMELY BUSY, I STILL WANT TO FEEL IMPORTANT WITH OUR DOGS AND THEIR WELFARE OF LEAVING THEM IN SAMFORD. NO ONE ELSE IN THE KENNEL BUSINESS SHOW THE CARE THAT YOU GIVE, OUR DOGS COME OUT HAPPY EVERY TIME.
Replied By Business Owner, 17 Dec 2016
Thank you for your kind feedback.
avatar
ralph

17 Mar 2015

Intelligent, efficient, friendly staff member took my booking

paw rating paw rating paw rating paw rating paw rating
Intelligent, efficient, friendly staff member took my booking. Received comprehensive email confirmation of booking. Very professional and problem free. From what I could see (exterior grounds and garden and office) all was clean. Good price for location and convenience, however boarding an animal is an expense one has to budget for but worth it for good care. Every time we have liaised with staff they are always super friendly and efficient, even when rushed off their feet booking in numerous animals. We collected our dog, in the middle of the low from Cyclone Marcia and the rain was torrential. The girls at reception were drenched but still putting on a happy face. The lady who collected our dog CARRIED him UNDER HER OWN RAINCOAT to our car to keep him dry. The staff member was soaking wet but went the extra mile to ensure our dog got to our car in an exceptionally dry condition. Talk about customer service extraordinaire.
avatar
Momo, Theo and Oreo

17 Feb 2015

Love this resort

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I have recommended Samford Pet Resort to all of my family and friends. They are extremely professional and I am 100% confident leaving my Pets in their care. I have been using the Samford Pet Resort for over 20 years and my pets have always been well looked after as they are excited and happy upon their return home. I can't thank the staff enough for giving me such peace of mind while I am away

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