Beau’s Pet Hotel
Dog Boarding, Cat Boarding and Doggy Day Care - Adelaide Airport South Australia

We tried to get our dog in 1 day short of the 18 weeks even though he was fully vaccinated. The staff asked us to create a portal and upload docs then after all this said we cannot have pour dog stay a day short of their 18 week policy - they almost couldn't contain their excitement telling us this. I have had friends that have also dealt with their front of house staff that have had shocking service and won't be using them again. We were warned we just didn't listen.

I am away for a week in October and decided to booked my dog Terra (a rescue dog with some idiosyncrasies) in for a two day/night trial as this was the first time I had tried Beau's. When I picked her up, she was so happy and didn't stop talking all the way home. The staff were wonderful and very caring. And I loved the updates and gorgeous photos showing me she was enjoying her stay. I have no hesitation in recommended Beau's facilities and staff.

We have two dogs, 35kg and 11kg 9mth pup both booked into Premium care for one night. Our large dog has various medical.issues, so we had to have vet clearance, filled out various forms, supplied details online, even spoken with team leader upon check-in, confirming all details. Supplied medical specific food meals, which was labels, dated and instructions on containers. These where noted in our check-in However when picking up dogs next morning returned with two containers. That where for our large dog with medical condition. Near of her medicated dietary requirement food where used. So either she was not feed, or she was given our pups meal which was also supplied or was she just given some other food? I emailed my complaint and concern how thos could happen and explain why. I was called by a team leader Wes, who asked me to explain everything (althought derailed in email) I remained claim and non abusive. He apologized however I asked about where is their checks and balances when feeding a medical noted dog. I tied to finish my conversation and was hung up on, not once but Three times why because I was over talking hom. Not swearing or angry. Unbelievable finally spoke to another team leader, who gave me better service. My concerns raised medical issues kidney disease on hot day given incorrect food and such a tiny amount of food being 35kg she go a pus incorrect food not good enough. Too boot out dogs where stressed, and clearly not given correct toliet breaks as had tow large poos and massive wees, upon pick up. I will not be leaving any dog that has any type of medical issues. Just incompetent and concerning thankfully it was one night. My dogs slept all.day upon pick clearly exhausted. I don't believe they got the 3 X breaks at all I will not be using again. Just large turn over and clearly don'tlack a duty of care. Wes needs custom services classes. Rude man.

I booked my dog for boarding at Beau's Pet Hotel and chose the premier suite for $108/day. I dropped my dog off on Saturday at 4 pm. However, I received a call the next day (Sunday) at 11 am, just as I arrived at Sydney airport, instructing me to pick up my dog. The staff claimed that my dog appeared stressed and very quiet in her room. I suggested to the staff that perhaps they could give her some time alone to acclimate to the new surroundings, but they insisted that this wasn't possible and urged us to pick her up immediately. Considering that I had entrusted them with the care of my pet and did not have another person available to look after her, this situation became highly inconvenient and added unnecessary stress to our holiday. Frantically, we looked for a sitter on Mad Paws to board our dog, and the Mad Paws sitter picked my dog up and took proper care of her, unlike Beau's Pet Hotel. I recommend against using Beau's Pet Hotel unless you want your holiday to be unnecessarily stressful.

We left our 1 year old mini dachshund at Beau’s for 5 nights…. What a mistake!!!! I was sent photos after 2 days, and in one photo she looked stressed and the second she was perched on top of a box over twice her height - dachshunds should not be allowed to jump from heights. After day 4 I received an email saying she wasn’t eating and had vomited, and asked if they could give her different food (I had provided all the food that she always eats) and some medication for the vomiting, which I agreed to. When she was picked up on day 5 my partner noticed she was limping, and the attendant seemed a bit sheepish, but she didn’t say anything. They said she had started vomiting the day before, but that was common with dogs getting anxious. When in the car my partner noticed her foot was bleeding a bit. So she went back inside to let the person know. They merely said she had “scraped” her foot. No mention of how this happened or why she was limping. Since getting home she has been limping around and her foot is obviously tender. Her pads on bottom of her feet were red raw, where we believe she was clawing to get out of the cage. She continued vomiting and had diarrhea for 2 days after coming out. She was not herself for about a week after coming out. She has previously boarded in another facility and did not experience any of these symptoms. I emailed Beaus with all my concerns and I got back a “lovely bubbly” template response email about their facilities and how they care for the animals. It was only then that we read all the reviews of Beaus, where other people had said their dogs came home the same, vomiting, diarrhoea and unhappy. Beaus will not allow you to see the accommodations due to “privacy reasons” (they are animals!!!), and I think this is because they are understaffed, cages are obviously not cleaned properly and animals are left locked in their cages for long periods, and not taken out regularly as Beaus marketing says it does… I was fooled by the association with Guide Dogs, and thought this would be a professionally run place. Don’t be fooled by this… Next time I will go back to the previous boarding used, where they cared for our dog and she came home happy.

We left our 1 year old mini dachshund at Beau’s for 5 nights…. What a mistake!!!! I was sent photos after 2 days, and in one photo she looked stressed and the second she was perched on top of a box over twice her height - dachshunds should not be allowed to jump from heights. After day 4 I received an email saying she wasn’t eating and had vomited, and asked if they could give her different food (I had provided all the food that she always eats) and some medication for the vomiting, which I agreed to. When she was picked up on day 5 my partner noticed she was limping, and the attendant seemed a bit sheepish, but she didn’t say anything. They said she had started vomiting the day before, but that was common with dogs getting anxious. When in the car my partner noticed her foot was bleeding a bit. So she went back inside to let the person know. They merely said she had “scraped” her foot. No mention of how this happened or why she was limping. Since getting home she has been limping around and her foot is obviously tender. Her pads on bottom of her feet were red raw, where we believe she was clawing to get out of the cage. She continued vomiting and had diarrhea for 2 days after coming out. She was not herself for about a week after coming out. She has previously boarded in another facility and did not experience any of these symptoms. I emailed Beaus with all my concerns and I got back a “lovely bubbly” template response email about their facilities and how they care for the animals. It was only then that we read all the reviews of Beaus, where other people had said their dogs came home the same, vomiting, diarrhoea and unhappy. Beaus will not allow you to see the accommodations due to “privacy reasons” (they are animals!!!), and I think this is because they are understaffed, cages are obviously not cleaned properly and animals are left locked in their cages for long periods, and not taken out regularly as Beaus marketing says it does… I was fooled by the association with Guide Dogs, and thought this would be a professionally run place. Don’t be fooled by this… Next time I will go back to the previous boarding used, where they cared for our dog and she came home happy.

I have left my very healthy 11 year old 7.1 kgm schitzu at beaus on at least 3 occasions and the most recet one was from 14th to 26 th November 2023...each time while overseas beaus contacted me telling me he has diohrea or vomiting not eating....well this latest one was concerning my fog having vomiting and diohrea and with some reservations I allowed them to take him to a Glenelg vet who administered an injection to stop the vomiting...the next day they at beaus informed me my dog was not drinking and dehydrated and took home again to the same vet who wanted to keep him there and give him IV fluid replacement...I refused so then they asked me to send my daughter to pick him up as he was still not drinking....again I refused as I was coming back in 3 days....the cost of the IV was going to be $500....the next day I was informed my dog was better and sent me his stay report card.... Behaviour/Personality sweet gentle attention hog everybody's best friend When I picked him up he was quite fine but had lost weight again and they gave me a vets bill of $500...for the two visits and the Sunday day manager informed me it would be better if I didn't bring my dog there again. Disgusting on there part ....I supplied all his food for 12 days pay their inflated fees up front and they treat me like this.......they need not to take easy ways out and it will be interesting to see what response I get......very poor form Beaus......you are apparently owned by the guide dogs of SA and NT.....this makes me even more annoyed....I gave 1 paw only because it's a mandatory field.

Please read this review if you are booking at Beaus Pet Hotel Adelaide: Beau’s may look great from the outside and look wonderful in the front area but If you intend to board your dog, KNOW this. Beaus is a non-for-profit organisation run by Guide Dogs which claims to put the care of dogs as number 1. But to begin this review we will stress that Guide Dogs is located in a completely seperate space in the CBD and when we asked Guide Dogs about Beau’s they had no clue what goes on at the hotel because they do not WORK inside the hotel. This hotel is run by very inexperienced people who lack training. That is the main concern we have. Completely seperate from Guide Dogs they have a reputation for never answer calls and/or updating owners of how their pets are going during their stay. Beau’s is simply another boarding kennel with shiny signs. It is not luxury accommodation and the dogs do no get the attention Beau’s claims. Beau’s do not have enough staff to operate the amount of dogs that come into the facilities. The dogs and cat are often left unattended with only 5 minute toilet breaks and outside breaks. How do we know this? We did some inside investigating and found that dogs are not exercised 3 x per day as they claim. We also discovered in our investigation that customers are paying for extra treatments and staff do not have the experience or time to give the dogs and cats this extra treatment, however Beaus still charge. One of the most challenging insights into our investigation was how over worked the staff were which results in the dogs being left uncared for. Sadly, the dogs are left inside their kennel for hours without any play time. Many things inside Beaus were broken and risk as a safety issue. The volume of over populated dogs inside Beau’s makes for any dog to not feel at ease. Beau’s has potential to be a great pet hotel with loads of class, but lacks many of the much needed skills, experiences and honesty to live up to its hype. 1/5 from us

It might look lovely but this is run by kids who keep making up new rules that are not in the terms & conditions. Very unprofessional and impolite staff. I have boarded my dog there 5 times as I’ve had no other choice but I will never board my dog there again. There is no ‘playtime’ with other dogs staying in the “Classic Suites” unless you pay extra - this is not shown on the website so “Classic” actually means a cage with 3x5 minute breaks for a wee. (This is less than a person gets in a maximum security prison). The staff insisted on last minute vaccinations after accepting my first booking that were in addition to the ones shown on the website terms and conditions and my vet said were unnecessary and outdated. My dog came into season unexpectedly during her recent stay and they insisted I pick her up immediately although this is not in the terms and conditions. Sh was in a kennel on her own with no access to dogs and I was overseas. This was not a medical emergency but they told me she would be sent to a vet at my own expense if I did not pick her up immediately. Rude and junior staff and this $9m building complex is nothing more than a posh reception that hides a bunch of overpriced cages that you have to pay a high premium if you want your pooch to receive some TLC. Put your money elsewhere.

My two dogs have boarded there 8 times for a period of 3/4 nights at a time. Very convenient when catching a flight. However the last 2 times I have bought them in ,the staff have appeared indifferent and slightly bored by the job. I noticed one of the girls did not acknowledge us at all as we approached the check in desk. The staff seem to be different to when we first brought our dogs in . Has there been a huge staff turnover? And if so the staff now working there are very unsuitable for looking after animals in a kind and friendly,chatty way