Elcho Park Pet Hotel
Dog Boarding, Cat Boarding and Doggy Day Care - Lara Victoria

3.8 27 paw rating paw rating paw rating paw rating paw rating
27 reviews

170 Elcho Road, Lara, VIC, 3212 Lara, VIC 3212
(03) 5282 1286
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15 reviews
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Anath

19 Jan 2020

My dog almost died

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IF YOU WANT YOUR DOG BACK HALF DEAD SEND IT HERE. went on a month long holiday in July 2019 was told they were good. Jokes on me. My girl went in with a minor bladder infection that was basically finished and when I picked her up she had to be taken to the vet to get a blood transfusion due to being anemic and having 12% red blood cell count. The pets hotel said no one noticed any change but the vet said that's impossible. I noticed something was wrong as soon as I picked her up. When I messaged them after everything settled down and my dog was doing okay instead of messaging me back they called my mum..... Then they called me with a half ass not even apologie and took no responsibility. No offer of a refund due to neglegence on their end and I'm stuck with upwards of $5000 in vet bills. I'm fully aware that it's not their fault she got sick it's was an auto immune issue HOWEVER it's there fault she didn't get seen by a vet earlier. My mum ask to visit the dog and check on her when I was away they advised her no and said it would confused the dog. My mum would of noticed straight away my dog would have been seen by a vet. IF SHE GOT SEEN BY A VET SHE WOULD OF BEEN MEDICATED AND TREATED BEFORE IT BECAME SERIOUS AND NOT NEEDED A BLOOD TRANSFUSION AND WOULD NOT HAVE COME BACK TO ME ALMOST DEAD. so never take your dog or any animal here. My girl is still recovering day by day on medication. Im currently talking with legal representation to take this further aswell. DONT RISK IT.
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Ollie

30 May 2017

Great service

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My new puppy loved his stay for a few days and great friendly staff
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Diesel and bailey

14 Jan 2017

Peace of mind

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I felt peace of mind when going on holidays. Knowing my pets were well cared for. Diesel came back washed. I was so pleased. Missed him and Bailey. Both of them look well. Thank yoh
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Binky

10 Jan 2017

Be warned!

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Our dog lost his bark and was thin and sad and they had no goodbyes for him or any friendliness towards us after his long stay. Never leaver your pet here!
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Notagain

10 Jan 2017

Do not leave them here!

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Never again will we leave our treasured friend in this place. The staff are not animal lovers they show no passion, they are rude and uncaring. Get rid if the young smart arses and employ staff who love animals and people!
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Bear

24 Oct 2016

Bear

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We left Bear in for four days over Xmas and he was so dehydrated when he came out. He drank the most water I have ever seen him drink. We were not allowed to view the kennel and feed him his own tins I suspect he had a lot of dried food which he was not used to. It was the start of the downhill and we lost a well loved pet. I have grieved so much I don't think I faced it until now I felt so guilty for leaving him.
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Charlie, Bosco and Fluffy

22 Apr 2016

Love it!

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My pets are always well looked after here, and i just love the greeting we all get when checking in! They have lovely large outdoor play areas and their Cattery is just perrrrfect for my little guy! My dogs always come home in great condition and tired from all the fun activities they have to offer! I can see why it's where the Vets leave their pets!
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Fred

06 Apr 2016

No

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Not only did our beautiful dog loose his bark and still hasn't got it back from barking for two weeks straight during his stay at Elcho but we got a very frosty attitude on pick up which has made us decide to never use Elcho park ever again to look after our babies.
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Penny and Chief Ross

21 Jan 2016

Amazing care for our furbabies!

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Being the fussy pet owners we are, we are very picky when it comes to where our dogs stay while we go on holidays and Elcho was just amazing!! Ellen and her staff are soooo caring that our doggies were almost sad to leave! I bugged the staff a lot on Facebook to check in on them and whatever time of the day it was their friendly staff always replied practically within minutes and even sent me photos!! Would 100% recommend for your furbabies , they would be in great hands at Elcho!!
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Daisy

11 Jan 2016

Pet peace of mind

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Daisy the Boxer visits Elcho Park regularly - either for a day visit or for a few days (if we are travelling). She is always excited to arrive, and very tired / relaxed when she comes home. It's made a world of difference to her social skills and her wellbeing and to our peace of mind. The staff are always friendly and answer any questions we have. The valet service is very helpful. Highly recommend.
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7 reviews
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Diesel and bailey

14 Jan 2017

Peace of mind

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I felt peace of mind when going on holidays. Knowing my pets were well cared for. Diesel came back washed. I was so pleased. Missed him and Bailey. Both of them look well. Thank yoh
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Binky

10 Jan 2017

Be warned!

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Our dog lost his bark and was thin and sad and they had no goodbyes for him or any friendliness towards us after his long stay. Never leaver your pet here!
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BB and Princess

04 Jan 2017

Princess & BB & Mum/Slave Carol say thanks.

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My boy and girl Seniors came back home calm and contented, nicely brushed too. Thank you all for giving their daily medication and for the Seniors Care. They have serenely resumed control of the house. I have put down their homecoming date as they checked in on 27th December, last year.
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Charlie, Bosco and Fluffy

22 Apr 2016

Love it!

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My pets are always well looked after here, and i just love the greeting we all get when checking in! They have lovely large outdoor play areas and their Cattery is just perrrrfect for my little guy! My dogs always come home in great condition and tired from all the fun activities they have to offer! I can see why it's where the Vets leave their pets!
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Lola

01 Jan 2016

Perfect for all breeds!

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My French Bulldog Lola loves her holidays at Elcho Park Pet Hotel! We have tried other places in the past but have not felt the same level of care was given. We love the dedicated care and understanding at Elcho Park! Being a Frenchie and struggling in the heat, it is good to know that she is in an air conditioned room and will be safe on hot days. I would highly recommend for anyone who wants to know their pets are having a safe and fun time while they are away! Thank you to the staff and we will see you again at Easter! :)
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Lucy and Finn

27 Apr 2015

Home away from home

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Our family has been using Elcho Park Pet Hotel in Lara for over 10 years. I can not recommend this Pet Hotel more highly. Our beautiful Corgi Harry spent many wonderful holidays with the staff at Elcho and absolutely loved going there. As we lived just down the road Harry used to go and visit the girls regularly for a cuddle with his one ear up and one ear down everybody knew him... I think our number was on speed dial to let me know we was visiting again. Sadly we lost Harry a while ago and a beautiful plaque arrived in memory of Harry a touching gesture from the wonderful friendly and caring staff and owners. We now have Lucy another Corgi who also loves her stays at Elcho and the cat Finn stays as well . When we return from holidays the kids are so excited to collect our pets and Lucy comes home freshly bathed and brushed smelling beautiful. We are always greeted by name as are the pets which is just very reassuring when leaving our fury friends for a holiday.
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Yuki

27 Apr 2015

Perfect Cat Retreat!

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My cat Yuki often stays at Elcho Park Pet Hotel! The HUGE suites and secure outside play areas keep him happy and healthy. He is fed the same premium foods that I feed him myself so I know he is happy and the cosy fireplace keeps him warm in his winter visits. The cuddles he gets from the staff also help! :) Highly recommend for any fur babies! They deserve to have as much fun as we do on their holidays too!
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3 reviews
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Binky

10 Jan 2017

Be warned!

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Our dog lost his bark and was thin and sad and they had no goodbyes for him or any friendliness towards us after his long stay. Never leaver your pet here!
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Rocky

05 Jan 2016

There's no better place for fur babies:)

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Elcho Park has been looking after Rocky for quite sometime now and whether it is just for a short stay or a longer one, I know that he is safe and comfortable but most of all happy :) The staff do a FANTASTIC job caring for him and are beautiful and caring people. You can just tell how much they love your pets! I wouldn't trust anyone else with my pampered pooch :)
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Rocky

05 Jan 2016

Totally recommend

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One of the few places I'm really comfortable leaving our dog. He always is looked after as of their own and never comes home unhappy. Would recommend this place to anyone
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2 reviews
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Binky

10 Jan 2017

Be warned!

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Our dog lost his bark and was thin and sad and they had no goodbyes for him or any friendliness towards us after his long stay. Never leaver your pet here!
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Rocky

05 Jan 2016

There's no better place for fur babies:)

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Elcho Park has been looking after Rocky for quite sometime now and whether it is just for a short stay or a longer one, I know that he is safe and comfortable but most of all happy :) The staff do a FANTASTIC job caring for him and are beautiful and caring people. You can just tell how much they love your pets! I wouldn't trust anyone else with my pampered pooch :)

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Elcho Park Pet Hotel

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