Hanrob Pet Hotels - Brisbane
Dog Boarding,Cat Boardingand Doggy Day Care -Eagle FarmQueensland

HANROB PET HOTELS (Eagle Farm) Just picked up our Spoodle (4yo) and mini foxy x toy poodle (2yo) from Hanrob after a week’s stay and we are beyond disappointed. We specifically asked for our anxious and very close dogs to be put together - they said this would happen. The energetic foxy was put in Aged Care with one other dog. Our spoodle was also separated and the ‘extra playtime’ we paid for them to have together never happened. To top it off - our foxy also came home with kennel cough and her bark is unrecognisable. Do not recommend!!!

Upon inspecting this on a Saturday recently & being told I could show my Furbaby where __ would be staying, arrived to be told that I was not allowed to take my Furbaby inside. Once Inside then I saw the cement floors were divided into sections. Here there was urine everywhere & the smell was horrid. I asked when these get cleaned, was advised morning & evening meaning the dogs were walking & playing in this all day. There is no grassed area provided for them to play & there was only 30 mins playtime if wanting more one had to pay. So they get put in their cage, have 30 mins out to play in urine, then returned to their cage. I would hate to know what is in their 2 meals per day. I would never ever subject my Furbaby to this horrid environment. The young & very rude girl said to me well they are ANIMALS - excuse me - to us pet owners they are one of the family. The website is completely false advertising with their pictures "one being two doggies playing on the grass" This is UNTRUE - UNLESS they are in the training area with trainers. So if you want them bathed before your return this will cost more too. Don't waste your hard earned money here - your beloved pet will be very traumatized. Also the luxury suite - the tv is very high up on the wall & your pet would get a very sore neck, back bending back to see it. A totally over exaggerated Pet Hotel & should be often inspected by the Authorities. BAD BAD BAD