Hanrob Pet Hotels - Brisbane
Dog Boarding, Cat Boarding and Doggy Day Care - Eagle Farm Queensland
Backhouse Place, Eagle Farm, QLD, 4009 Eagle Farm, QLD 40091300 426 762 https://petstayadvisor.com.au/business/hanrob-pet-hotels-brisbane
19 Nov 2018
WOULD GIVE THEM O-MINUS -NOT WORTHY OF A RATING -DISGUSTING
Upon inspecting this on a Saturday recently & being told I could show my Furbaby where __ would be staying, arrived to be told that I was not allowed to take my Furbaby inside. Once Inside then I saw the cement floors were divided into sections. Here there was urine everywhere & the smell was horrid. I asked when these get cleaned, was advised morning & evening meaning the dogs were walking & playing in this all day. There is no grassed area provided for them to play & there was only 30 mins playtime if wanting more one had to pay. So they get put in their cage, have 30 mins out to play in urine, then returned to their cage. I would hate to know what is in their 2 meals per day. I would never ever subject my Furbaby to this horrid environment. The young & very rude girl said to me well they are ANIMALS - excuse me - to us pet owners they are one of the family. The website is completely false advertising with their pictures "one being two doggies playing on the grass" This is UNTRUE - UNLESS they are in the training area with trainers. So if you want them bathed before your return this will cost more too. Don't waste your hard earned money here - your beloved pet will be very traumatized. Also the luxury suite - the tv is very high up on the wall & your pet would get a very sore neck, back bending back to see it. A totally over exaggerated Pet Hotel & should be often inspected by the Authorities. BAD BAD BAD
16 Mar 2018
I was very impressed with the staff and premises when viewing Hanrobs. My two cats were there for only 5 days however the female cat was only back home for a day and took seriously ill a day later vomiting blood also blood in diarrhea...has now been in vet hospital undergoing serious tests for last 2 days..they suspect salmonella or other virus and will not know until tests are back. This cat is 12 years old and never been ill in all that time. This is costing me a fortune and needless to say I will never use Hanrobs again.