*Fully tax deductible, 30 day money back guaranteeHanrob Pet Hotels - Brisbane
Dog Boarding, Cat Boarding and Doggy Day Care - Eagle Farm Queensland
7 reviews
6 reviews
23 Jun 2024
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Do not send your pets here
This is the worst venue that I could ever have imagined possible for my pets. Not only did they come back very skinny and slept for days due to anxiety. It was really expensive! The staff are rude and incompetent. I also overheard them telling another dog owner that their dog didn’t participate in the activity they had paid for, due to the way their dog “looked”. I was mortified.
06 Sep 2023
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Can’t even make a booking
Tried twice on the website to book, payment page won’t refresh and take my booking. Rang the phone number (which is a call centre). On hold for 10 minutes with still no answer. What a waste of time
21 Jul 2023
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Changes of price
I had a Quote in the morning for $1725, the staff told me she would save the quote on the system for later. I called back after few hours to proceed with the quote but told there is no such a quote by a different staff. The new quote now is over $2300. I was able to talk back to the first staff, she tried to say as system errors but later admitted as her mistake. I requeated for manager's call, she said I would get a call within today. No call yet. I am absolutely disappointed with service and staffs.
22 Oct 2022
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Animal abuse
Ranger our GSD & family fur baby stayed in the luxury suite after roughly a week we were getting calls that Ranger was not well. He was loosing weight & appeared he was not well, then a cough. We got our son to pick him up & take home to care for him until we got home. My son stayed Ranger is not well.. we cut our trip short to get home to Ranger. He went from healthy GSD to skinny & so unwell with coughing, dribbling & smacking his gums. It appears he has kennel cough. It is breaking our hearts & we need to wait until our Vet sees him. I would think twice leaving your pet here. We are devastated how sick Ranger is. He wasn’t bathed as promised or cared for as it appears. Please don’t leave your pet here if you love him/her. His also licking furiously at his paws. The photos you see how happy & healthy he was: the 2nd photo is how sick he is (found on google review)
04 Jan 2019
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Heart breaking
HANROB PET HOTELS (Eagle Farm)
Just picked up our Spoodle (4yo) and mini foxy x toy poodle (2yo) from Hanrob after a week’s stay and we are beyond disappointed. We specifically asked for our anxious and very close dogs to be put together - they said this would happen. The energetic foxy was put in Aged Care with one other dog. Our spoodle was also separated and the ‘extra playtime’ we paid for them to have together never happened. To top it off - our foxy also came home with kennel cough and her bark is unrecognisable. Do not recommend!!!
19 Nov 2018
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WOULD GIVE THEM O-MINUS -NOT WORTHY OF A RATING -DISGUSTING
Upon inspecting this on a Saturday recently & being told I could show my Furbaby where __ would be staying, arrived to be told that I was not allowed to take my Furbaby inside. Once Inside then I saw the cement floors were divided into sections. Here there was urine everywhere & the smell was horrid. I asked when these get cleaned, was advised morning & evening meaning the dogs were walking & playing in this all day. There is no grassed area provided for them to play & there was only 30 mins playtime if wanting more one had to pay. So they get put in their cage, have 30 mins out to play in urine, then returned to their cage. I would hate to know what is in their 2 meals per day. I would never ever subject my Furbaby to this horrid environment. The young & very rude girl said to me well they are ANIMALS - excuse me - to us pet owners they are one of the family. The website is completely false advertising with their pictures "one being two doggies playing on the grass" This is UNTRUE - UNLESS they are in the training area with trainers. So if you want them bathed before your return this will cost more too. Don't waste your hard earned money here - your beloved pet will be very traumatized. Also the luxury suite - the tv is very high up on the wall & your pet would get a very sore neck, back bending back to see it. A totally over exaggerated Pet Hotel & should be often inspected by the Authorities. BAD BAD BAD
1 reviews
16 Mar 2018
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Serious illness
I was very impressed with the staff and premises when viewing Hanrobs. My two cats were there for only 5 days however the female cat was only back home for a day and took seriously ill a day later vomiting blood also blood in diarrhea...has now been in vet hospital undergoing serious tests for last 2 days..they suspect salmonella or other virus and will not know until tests are back. This cat is 12 years old and never been ill in all that time. This is costing me a fortune and needless to say I will never use Hanrobs again.
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