Puss n Boots Boarding Cattery
Cat Boarding - Dural New South Wales

Unfortunately I do not recommend. My cat got very unwell in their care and their response has been appalling. They have lied about what caused the cuts on his face and put it down to him over grooming and have said different things to me in person to what they put on paper. Michael also felt knowing my parents meant he could overstep on what is appropriate business to client communication (despite the fact Im in my mid 30s) and started speaking to me in a very rude, condescending and inappropriate manner including saying “Kai isnt the first thing on our minds” when I asked for a follow up on his treatment. He would quiet often slide in passive aggressive or rude remarks when speaking to me about Kai and then make excuses or lie about his behaviour. I attempted to request a change in his communication politely on several occasions but it continued resulting in me having to send a firmer email when his rudeness esculated. He got so rude at one point that he had me in tears visiting my cat as he was trying to pressure me into discussions surrounding personal politics despite the fact I told him I wasnt interested in having these and just wanted to focus on seeing my sick cat - He persisted and stood at my cats cage continuing to try to lecture me and asking his staff to get involved and gang up on me. He would also repeatedly lecture me on visiting times and criticise me even if I followed their instructions. He would also correct my spelling in emails when it was obviously just a typing error. To avoid liability on my cat being unwell, he also started making out as if I was a bad owner- making judgemental remarks trying to claim I wasnt getting my cat vet care and what my “responsibilities” as a pet owner were and that I needed to be more “personally involved” despite repeated emails telling him I was looking into it and asking for updates on his condition and their visiting hours being difficult to manage with a Full Time role. He was told multiple times he would have an update in a few days on a vet consult and I found myself constantly having to repeat things to him which became extremely draining. They would also decline any further treatment options such as creams or blood tests for Kai acting as if I was asking them for permission and when I went to another vet- the vet told me my requests were valid and fair. I felt that Puss n Boots were trying to pressure me into a 1.5k procedure when I wanted to just get a second opinion given I’ve never had any issues with him prior to this and he has been in boarding before. When I stood up to Michael and told him his lectures where becoming very innapropriate - he sent a manipulative and condescending email guilt tripping me over previous offers for help from them and claiming I was acting like it wasnt good enough (just because I wouldnt let him keep being rude to me) and saying he was concerned about my behaviour and to not attend the facility. The girls also started giving me attitude on the phone when I corrected things they werent honest about and would try to speak down to me and then laugh at me when I called them out on it. He also started to then withdraw previous offers for assistance and I started to notice Michael has a very manipulative personality. As you can see- another owner’s pet also got really unwell in their care. My cat is already vastly improving at another facility and it’s a breath of fresh air when I call them and they speak professionally and respectfully and not having to deal with constant childish politics or attitude as I did at Puss n Boots. They also send me photo updates which I never received from Puss n Boots.

I left my two beautiful Abyssinians at this cattery, one of whom has diabetes. After having done a lot of research to find someone who could look after a diabetic cat and feeling reassured by the staff that they were more than capable because they had an actual vet onsite I was quite comfortable that my cat would be okay. I had also left clear instructions to contact my vet if anything was out of the ordinary. Within 3 days my cat was in North Shore Emergency in a diabetic coma. The cattery had let him go 24 hours without any insulin and he hadn’t eaten any food. By the time they brought him to my vet he was already very sick. I was beyond disbelief when I picked up my other cat only to have the owner tell me that they wouldn’t have done anything differently because they thought he was okay and it was a hot day. That’s why I needed to write this review, to warn others. The staff onsite also mentioned this is not their first critical incident with a diabetic cat, a little information too late. Had I been informed of this I would never have left either of my cats in their care.

My furry boy Monty has been visiting PussnBoots for many years. He always comes back healthy, happy and looking beautiful. I know he misses me because he tells me but having personally checked out the accommodation I know it is second to none. As a result my husband and I have taken a long sabbatical for 5 months leaving Monty in the best care possible with PussnBoots. The only problem now is how much I miss him!

One of the best places to leave your cat. They ensure your cat is safe and well looked after. This is the best alternative there is for cat care. They have heated sleep pods so cats stay cosy at night and they are in an open caged area surrounded by birds and trees so your cat has constant entertainment around them. I know our cat is safe and cared for when we board her there, which makes for a more enjoyable holiday.

Our 4 yr old ragdoll has never been an easy customer for any of the places we've boarded him. And whilst I'm sure that during his 4 night stay at Puss n Boots Boarding Cattery he was less than a gentlemen, the staff there were very accomodating. They listened to all our requests, helped us manage his transport, and even stayed open outside normal operating hours to allow us to pick him up a bit early. Really good service, very professional and patient. This would be the third different boarding cattery I've checked Simba into, and the first one I'll happily go back to.

This place is excellent! They put in so much extra effort to keep our very fussy cat well looked after and loved while we were away. Used them many times, sometimes for a few days or a week or two and they have been great! Definitely worth leaving your cat here when you are on holiday. They have rooms with hammocks for your cats so they can relax too.