Triple Crown Pet Resorts Pty Ltd
Cat Boarding - Londonderry New South Wales

2.3 3 paw rating paw rating paw rating paw rating paw rating
3 reviews

295 Reynolds Road, Londonderry, NSW, 2753 Londonderry, NSW 2753
(02) 4578 4448
2.3 paw rating paw rating paw rating paw rating paw rating
3 reviews
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Flynn

25 Sep 2023

Terrible Experience at Triple Crown Pet Resort

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I cannot express how utterly disappointed and disgusted I am with my recent experience at Triple Crown Pet Resort. My beloved dachshund stayed at this so-called "resort" for just one night, and it turned into an absolute nightmare!! When I picked up my dog, he was not the same happy, playful companion I left there. Instead, he was lethargic, barely eating, and constantly lying down as if he had lost all his spirit, thinking he was just tired from playing. Worried, I immediately took him to the vet, where I was hit with a whopping $600 bill for medication and checkups. It was determined that he had contracted giardia, a highly contagious parasite that can affect both dogs and humans. It had indicated that he likely contracted giardia from contaminated water, food, or even by coming into contact with another dog's feces at the pet resort. This diagnosis forced us to disinfect our car, his cage, and our entire home to prevent further contamination. Seeking some responsibility from the pet resort, I approached "the manager", Melanie, who initially denied any possibility of contamination at their facility. However, after going round and round in circles she quickly contradicted herself by saying that my dog might have contracted giardia from another dog's feces or had a water puddle in his area where he was staying. Her attitude was annoying, and she recommended I find another pet resort if I was unhappy. (Such great customer service!!) I persisted, requesting to speak with someone higher up, and Melanie brought in Andrew Wilkinson, who claimed to be the owner. I showed him the vet bills and explained the situation, emphasizing the financial burden this one-night trial had placed on us. Mr. Wilkinson, at first, seemed understanding and agreed to process our bills through their public liability insurance to help us financially and stated that's why we have public liability for..! He assured me that someone from their insurance company would contact me soon and even that if it dosen't go through he will sort something out himself..!! The next day, I received a call from Ian Dunn, who, as it turns out, is the real owner of Triple Crown Pet Resort. He shockingly refused to pay our bills, claiming their insurance wouldn't cover it. He also had the audacity to accuse us of falsely blaming their resort for our dog's illness and insisted that giardia could have happened anywhere. While telling me to not bother go back to the resort as he has such good business and dosen't want someone like us ruining it. This entire ordeal has left me deeply frustrated, angry, and bewildered by the sheer lack of responsibility, accountability, and professionalism displayed by Triple Crown Pet Resort. Andrew, who posed as the owner, made empty promises, haven't had the courage to calling me back himself, and when the truth came to light, he handed the situation off to Ian Dunn, who was so uncooperative and irresponsible. I strongly caution anyone considering this pet resort. Their negligence, indifference, and dishonesty have caused my beloved dog unnecessary suffering and my family an unjust financial burden. Triple Crown Pet Resort has proven to be anything but a safe, caring, and responsible place for our beloved companions. I hope my review serves as a warning to others contemplating their services. The reason why I am giving 1 star! Shame on you!!
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Pip

23 Sep 2022

Disgusting Service

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NEVER USE TRIPLE CROWN Boarded our RACING GREYHOUND for a 2 night stay 16-17th September 22 . We’re not able to view living quarters now we know why !! Received a call stating our dog and cut her foot but they took her to vet and had it glued the cheaper dodgy option I’m sure. When asked how this happened if we don’t know they cuts this dog sustained on her pads on her paw tells me you do know and your living quarters for dogs is unsafe !! The glue that they used infected our dogs foot to the bone . Not only May she not race every again but she could lose her foot . Disgusting service from triple crown and Richmond vets . Knowing this dog is a race dog we should of been called straight away and what the vet had planned about. Now al they do is delete posts and ignore their shonkey service please do not use these dodgy people
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Diesel

13 Mar 2018

Brilliant Kennel

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We have been to Triple Crown a number of times now. Diesel loves the kennels, we have called last minute and been able to get him in. the staff are great and Diesel is always excited for a return visit!!

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Triple Crown Pet Resorts Pty Ltd

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