SmallPaws Pet Hotel
Dog Boarding and Cat Boarding - Duffys Forest New South Wales

4.5 8 paw rating paw rating paw rating paw rating paw rating
8 reviews

413 Killawarra Road, Duffys Forest, NSW, 2084 Duffys Forest, NSW 2084
(02) 9450 1579
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3 reviews
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George

23 Feb 2021

George Harrison

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I leave George every weekend with Small Paws. As I work and can’t take him. His second home. He always comes home clean and happy. Can’t say enough about the friendly staff.
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Zoe, Jack and Blu

30 Aug 2017

Fantastic

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We recently boarded our cat and two dogs at SmallPaws for a month and I cannot recommend them highly enough. All of our pets are rescues and are very timid in new surroundings. Not only are the staff lovely, they were also happy for us to call and check up on how they were going and even do some Facebook photos. When I went to collect them they were happy and healthy. They didn't seem like they wanted to leave! It is such peace of mind to have found somewhere who treats our animals like part of family.
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Molly

13 May 2015

Fantastic for Small Dogs

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My dog came home so happy after a holiday at Small Paws Pet Hotel, the staff were caring and they just board small dogs which was ideal for us. Highly recommend :)
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5 reviews
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Belle

14 Jul 2018

Very happy

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We picked up our much loved cat Belle yesterday who seems to have made friends with all of the lovely Small Paws team, We got a full report of how she fared and she looks very well
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Mia

21 Mar 2018

Cat boarding

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My cat Mia came home so happy after her stay, thank you all the staff, we'll definitely be back soon!
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Zoe, Jack and Blu

30 Aug 2017

Fantastic

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We recently boarded our cat and two dogs at SmallPaws for a month and I cannot recommend them highly enough. All of our pets are rescues and are very timid in new surroundings. Not only are the staff lovely, they were also happy for us to call and check up on how they were going and even do some Facebook photos. When I went to collect them they were happy and healthy. They didn't seem like they wanted to leave! It is such peace of mind to have found somewhere who treats our animals like part of family.
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Claude

30 Aug 2017

Happy holiday for cats

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My cat just returned home happy and relaxed after staying at Smallpaws for 8 weeks. Thank you for your care and attention.
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Malysh

26 Aug 2017

AVOID

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If you really care about your pets, you must avoid this place. I left my cat with them for several months. They completely ignored the fact that the cat got sick and lost appetite, and let him starve himself. So these guys don't monitor neither amount of food eaten nor weight of the animals. The cat clearly starved for a month or even longer. They didn't notice that he went from overweight to extremely underweight condition. The starvation resulted in hepatic lipidosis, which is a serious life-threatening condition. I paid 9k in vet bills and spent two months not showing up in my office and nursing my boy as he required intensive care after 2 weeks at the hospital. What was the reaction of small paws on that? They responded as a driver who hits a pedestrian and flees from the scene. They showed no compassion, they didn't offer any help with nursing, they didn't offer a refund for the stay, their insurance agent called me to insult my accent and offered only 50% of the vet bills for starving my cat to almost dying! AVOID THIS PLACE!!! NAME AND SHAME IT TO YOUR FRIENDS!!!
Replied By Business Owner, 08 Mar 2018
Dear Anastasia, Smallpaws Pet Hotel takes the responsibility of looking after the health and welfare of all animals left in our care very seriously. As mentioned in our communication with you, we were deeply concerned about Malysh’s health. Our view however, of the events and circumstances that led to her illness differs significantly from those expressed in your post. To this end we would like to clarify the following. Malysh arrived at SmallPaws carrying excessive weight; we were instructed to keep her on a defined and restricted diet. We sent you weekly photos of Malysh while she stayed with us. These photos show her gradual healthy loss of weight. Malysh had a pre-existing medical condition, of which we were never informed. Which when combined with her loss of weight led to the diagnosis. Malysh is a fussy eater. We were of the view that your instructions were for her to lose weight in a controlled fashion and that is why you insisted we feed her a special diet. The instant however,Malysh stopped eating we sought veterinarian advice. Once again, we express our deep regret that Malysh fell ill and we apologise for any inconvenience this has caused you. We trust however that this provides you with a clearer understanding of circumstances that led to the need for veterinarian intervention. Yours sincerely Nicole Morse

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