*Fully tax deductible, 30 day money back guaranteeHanrob Pet Hotels - Heathcote
Dog Boarding, Cat Boarding and Doggy Day Care - Waterfall New South Wales
13 reviews
8 reviews
07 Sep 2017
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Happy with our extended stay
We had to leave our cat, Moose, at Hanrob Pet Hotels in Heathcote for an extended period of time while we travelled overseas for work. The service was excellent - from looking around the hotel prior to booking, to keeping in touch with updates whilst we were away. The staff clearly love the animals and we were comfortable when we had to use the service later in the year when our cat had a broken leg and we had to travel. Clean, accommodating and great customer service.
17 Aug 2017
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sydney airport
very disappointed by their service certainly wont recommend this pet boarding for your loved pets.
17 Aug 2017
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Very disappointing
my pet was moved to a different location without my consent .he was not fed properly as I got back to pick him up he was underfed.Certainly not keeping my pet at this boarding next time.
09 Mar 2017
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Dog boarding
We had our 4 year old Maltese Terrier, Buddy, board at the Sydney Airport facility. When we dropped him off I had to ask the staff if they wanted to see a copy of his vaccination certificate instead of the staff asking for this themselves. I wrote to them to ask how he was going and I got a prompt response on how he was going which elevated our kids worries as they were missing him terribly. Upon pickup however, we told the staff the name of the dog that we were picking up and they bought out the wrong dog, another Buddy that our Buddy was boarding with, but I had advised them of our surname and the breed of dog before they went to collect him so they should have known which dog was ours. Since we have been home, our dog has been out of sorts, and now has kennel cough, which is worrisome considering, as previously stated, that the staff never asked for the vaccination certificate, so how many other health issues has not just my dog, but every other dog at the facility, been exposed to if staff aren't being diligent in their job by making sure there are no known health issues being brought into this facility. Will not be using this service again.
07 Aug 2016
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hanrob heathcote
We have always been happy and have repeatedly used Hanrob Heathcote. It's very convenient that you can drop them off at the vets for their departure.
06 Aug 2016
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Not just a boarding house
Hanrob Sydney airport were fab from the first momentwe entered. They called and provided us with an update of Nelly's first time. At collection they knew her name as soon as we said her breed, they provided a report card about her time and made the entire experience fantastic.
06 Aug 2016
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always happy with the service
I have boarded at least 3 of my dogs at Hanrob and the service is fantastic and the staff are exceptional. It is a little expensive but its quality care and the dogs are always happy and well cared for when we collect them.
06 Aug 2016
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Awesome
Our dog spent near a month and love it great place for your dog friendly staff great conditions would highly recommend
5 reviews
25 Apr 2025
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DO NOT BRING YOUR CAT
Our cat came home reeking of urine and cat food. The cats are housed in cages - 30+ cats in a small room that stinks. We paid $141 for 2 nights and now have to pay to have our cat professionally washed. Hanrob should not be allowed to board cats. Disgusting.
07 Sep 2017
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Happy with our extended stay
We had to leave our cat, Moose, at Hanrob Pet Hotels in Heathcote for an extended period of time while we travelled overseas for work. The service was excellent - from looking around the hotel prior to booking, to keeping in touch with updates whilst we were away. The staff clearly love the animals and we were comfortable when we had to use the service later in the year when our cat had a broken leg and we had to travel. Clean, accommodating and great customer service.
11 May 2017
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Terrible, beware
Beware all the 5 star reviews on here, Hanrob bribe you with 2 nights free accommodation on your next visit for leaving positive reviews on this site!
We initially had a positive experience leaving our cat with them for a short weekend but then had a terrible experience after leaving him with them for a 2 week stay.
When we collected him the receptionist couldn't find him in the main cattery area and then went out the back and found him. What is out the back we'll never know! Our cat that was handed back to us was a shadow of himself from when we dropped him off, he stank, was covered in cat litter and dust, had lost a lot of weight and to top it off had caught something there and need a course of antibiotics from the vet to recover.
But worse of all his personality completely changed and he was very aggressive after being a very placid cat before the stay. He is now on at least a year long course of "anti-depressants" which the vet hopes will restore his previously sweet nature.
We tried calling Hanrob multiple times to find out what on earth they had done to him but were fobbed off and never found out.
We still feel so guilty for leaving our cat with Hanrob, don't make the same mistake! Find a local cattery run by people that care about the animals rather than their balance sheets like this chain.
06 Aug 2016
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Not just a boarding house
Hanrob Sydney airport were fab from the first momentwe entered. They called and provided us with an update of Nelly's first time. At collection they knew her name as soon as we said her breed, they provided a report card about her time and made the entire experience fantastic.
11 Apr 2016
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Avoid
Our cat unfortunately had a 12 day/night stay over Christmas, the boxes are very small where they stay. When we arrived to pick him up they didn't know where he was but located him out the back for reasons that were never disclosed to me despite following up several times. He was handed to me a complete shell of his former self: dirty, shaking, scared and had lost weight in the short stay. After getting him home we then noticed he was sneezing and his eyes were runny, the vet had to put him on antibiotics for cat flu that he had picked up there. This is a definitely a chain company to be avoided, obviously more worried about profits than the welfare of the animals.
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