Hanrob Pet Hotels - Heathcote
Dog Boarding,Cat Boardingand Doggy Day Care -WaterfallNew South Wales

We had to leave our cat, Moose, at Hanrob Pet Hotels in Heathcote for an extended period of time while we travelled overseas for work. The service was excellent - from looking around the hotel prior to booking, to keeping in touch with updates whilst we were away. The staff clearly love the animals and we were comfortable when we had to use the service later in the year when our cat had a broken leg and we had to travel. Clean, accommodating and great customer service.

Beware all the 5 star reviews on here, Hanrob bribe you with 2 nights free accommodation on your next visit for leaving positive reviews on this site! We initially had a positive experience leaving our cat with them for a short weekend but then had a terrible experience after leaving him with them for a 2 week stay. When we collected him the receptionist couldn't find him in the main cattery area and then went out the back and found him. What is out the back we'll never know! Our cat that was handed back to us was a shadow of himself from when we dropped him off, he stank, was covered in cat litter and dust, had lost a lot of weight and to top it off had caught something there and need a course of antibiotics from the vet to recover. But worse of all his personality completely changed and he was very aggressive after being a very placid cat before the stay. He is now on at least a year long course of "anti-depressants" which the vet hopes will restore his previously sweet nature. We tried calling Hanrob multiple times to find out what on earth they had done to him but were fobbed off and never found out. We still feel so guilty for leaving our cat with Hanrob, don't make the same mistake! Find a local cattery run by people that care about the animals rather than their balance sheets like this chain.

Hanrob Sydney airport were fab from the first momentwe entered. They called and provided us with an update of Nelly's first time. At collection they knew her name as soon as we said her breed, they provided a report card about her time and made the entire experience fantastic.

Our cat unfortunately had a 12 day/night stay over Christmas, the boxes are very small where they stay. When we arrived to pick him up they didn't know where he was but located him out the back for reasons that were never disclosed to me despite following up several times. He was handed to me a complete shell of his former self: dirty, shaking, scared and had lost weight in the short stay. After getting him home we then noticed he was sneezing and his eyes were runny, the vet had to put him on antibiotics for cat flu that he had picked up there. This is a definitely a chain company to be avoided, obviously more worried about profits than the welfare of the animals.