Hanrob Pet Hotels - Heathcote
Dog Boarding, Cat Boarding and Doggy Day Care - Waterfall New South Wales

2.9 16 paw rating paw rating paw rating paw rating paw rating
16 reviews

1800 Princes Highway, Waterfall, NSW, 2233 Waterfall, NSW 2233
(02) 8508 3222
2.9 paw rating paw rating paw rating paw rating paw rating
12 reviews
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BAILEY AND MABEL

30 Oct 2019

A + REPORT CARD

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Staff friendly and helpful, left my 2 staffies at Heathcote for 4 days, they were fine when I picked them up. I would use Hanrob again.
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Maverick

27 Apr 2019

Will not be sending my pet there again

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Second time my dog has stayed there, first time he was there four nights came back looking like he had lost a bit of weight. He had kennel cough. This time he was there for seven nights he is that skinny that I cried when I saw him. He looked incredibly sad. He also has laryngitis. Just got back from the vet, he got a needle now on antibiotics. He lost a third of his weight. Clearly the luxury package is not that at all. I’m in shock they didn’t inform me he wasn’t eating when they sent me an email of pictures of him on his walk. I have read other similar reviews, I just wish I did my homework more, but when your vet recommended them you put your trust in them. My vet now knows as they can see for themselves and they were shocked how skinny he was....well his bones are protruding. Never again will I go there. Oh and I did sent them an email there response was ‘he is just not suitable to this sort of environment’’. Care factor = Zero to them..
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Chico

19 Apr 2019

Terrible experience at Hanrob

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We checked our dog Chico (Toy Moodle) into the Hanrob Heathcote centre for 1 week. Whilst we were away, I enquired to ask how he was and was told Chico has settled into the "hanrob life of eat, sleep, cuddles and social". When we went to pick him up, Chico had lost 1 kg (20% of his body weight. He's now only 4kg!) He looked extremely sad, drowsy and was limping. The supervisor told me he bled quite a bit from the cage. Chico stank as well. They did not give him a bath as promised. Instead they sprayed him soaking wet with some air freshener or deodariser. It made his eyes water for one week. Took us 3 washes throughout the week to get rid of the sticky spray and smell. I can tell Chico had a traumatic time. Extremely dissappointing and terrible exprience.
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Chico

19 Apr 2019

Terrible experience at Hanrob

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We checked our dog Chico (Toy Moodle) into the Hanrob Heathcote centre for 1 week. Whilst we were away, I enquired to ask how he was and was told Chico has settled into the "hanrob life of eat, sleep, cuddles and social". When we went to pick him up, Chico had lost 1 kg (20% of his body weight. He's now only 4kg!) He looked extremely sad, drowsy and was limping. The supervisor told me he bled quite a bit from the cage. Chico stank as well. They did not give him a bath as promised. Instead they sprayed him soaking wet with some air freshener or deodariser. It made his eyes water for one week. Took us 3 washes throughout the week to get rid of the sticky spray and smell. I can tell Chico had a traumatic time. Extremely dissappointing and terrible exprience.
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Moose

07 Sep 2017

Happy with our extended stay

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We had to leave our cat, Moose, at Hanrob Pet Hotels in Heathcote for an extended period of time while we travelled overseas for work. The service was excellent - from looking around the hotel prior to booking, to keeping in touch with updates whilst we were away. The staff clearly love the animals and we were comfortable when we had to use the service later in the year when our cat had a broken leg and we had to travel. Clean, accommodating and great customer service.
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maltese

17 Aug 2017

sydney airport

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very disappointed by their service certainly wont recommend this pet boarding for your loved pets.
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maltese

17 Aug 2017

Very disappointing

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my pet was moved to a different location without my consent .he was not fed properly as I got back to pick him up he was underfed.Certainly not keeping my pet at this boarding next time.
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Buddy

09 Mar 2017

Dog boarding

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We had our 4 year old Maltese Terrier, Buddy, board at the Sydney Airport facility. When we dropped him off I had to ask the staff if they wanted to see a copy of his vaccination certificate instead of the staff asking for this themselves. I wrote to them to ask how he was going and I got a prompt response on how he was going which elevated our kids worries as they were missing him terribly. Upon pickup however, we told the staff the name of the dog that we were picking up and they bought out the wrong dog, another Buddy that our Buddy was boarding with, but I had advised them of our surname and the breed of dog before they went to collect him so they should have known which dog was ours. Since we have been home, our dog has been out of sorts, and now has kennel cough, which is worrisome considering, as previously stated, that the staff never asked for the vaccination certificate, so how many other health issues has not just my dog, but every other dog at the facility, been exposed to if staff aren't being diligent in their job by making sure there are no known health issues being brought into this facility. Will not be using this service again.
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Sophie, Georgie

07 Aug 2016

hanrob heathcote

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We have always been happy and have repeatedly used Hanrob Heathcote. It's very convenient that you can drop them off at the vets for their departure.
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Nelly

06 Aug 2016

Not just a boarding house

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Hanrob Sydney airport were fab from the first momentwe entered. They called and provided us with an update of Nelly's first time. At collection they knew her name as soon as we said her breed, they provided a report card about her time and made the entire experience fantastic.
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4 reviews
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Moose

07 Sep 2017

Happy with our extended stay

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We had to leave our cat, Moose, at Hanrob Pet Hotels in Heathcote for an extended period of time while we travelled overseas for work. The service was excellent - from looking around the hotel prior to booking, to keeping in touch with updates whilst we were away. The staff clearly love the animals and we were comfortable when we had to use the service later in the year when our cat had a broken leg and we had to travel. Clean, accommodating and great customer service.
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Pixel

11 May 2017

Terrible, beware

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Beware all the 5 star reviews on here, Hanrob bribe you with 2 nights free accommodation on your next visit for leaving positive reviews on this site! We initially had a positive experience leaving our cat with them for a short weekend but then had a terrible experience after leaving him with them for a 2 week stay. When we collected him the receptionist couldn't find him in the main cattery area and then went out the back and found him. What is out the back we'll never know! Our cat that was handed back to us was a shadow of himself from when we dropped him off, he stank, was covered in cat litter and dust, had lost a lot of weight and to top it off had caught something there and need a course of antibiotics from the vet to recover. But worse of all his personality completely changed and he was very aggressive after being a very placid cat before the stay. He is now on at least a year long course of "anti-depressants" which the vet hopes will restore his previously sweet nature. We tried calling Hanrob multiple times to find out what on earth they had done to him but were fobbed off and never found out. We still feel so guilty for leaving our cat with Hanrob, don't make the same mistake! Find a local cattery run by people that care about the animals rather than their balance sheets like this chain.
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Nelly

06 Aug 2016

Not just a boarding house

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Hanrob Sydney airport were fab from the first momentwe entered. They called and provided us with an update of Nelly's first time. At collection they knew her name as soon as we said her breed, they provided a report card about her time and made the entire experience fantastic.
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Bob

11 Apr 2016

Avoid

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Our cat unfortunately had a 12 day/night stay over Christmas, the boxes are very small where they stay. When we arrived to pick him up they didn't know where he was but located him out the back for reasons that were never disclosed to me despite following up several times. He was handed to me a complete shell of his former self: dirty, shaking, scared and had lost weight in the short stay. After getting him home we then noticed he was sneezing and his eyes were runny, the vet had to put him on antibiotics for cat flu that he had picked up there. This is a definitely a chain company to be avoided, obviously more worried about profits than the welfare of the animals.

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Hanrob Pet Hotels - Heathcote

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