Auramist Lodge Dog Boarding & Cattery
Dog Boarding - Salt Ash New South Wales

3.7 31 paw rating paw rating paw rating paw rating paw rating
31 reviews

2547 Nelson Bay Road, Salt Ash, NSW, 2318 Salt Ash, NSW 2318
+61249804263
3.7 paw rating paw rating paw rating paw rating paw rating
19 reviews
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James

20 Oct 2021

Exceeds expectations

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Very happy with service provided.
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Lucy

10 Oct 2021

Great stay

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Rob was great and very helpful when I requested a Iast minute booking for my dog Lucy. Luckily he had a space as I know they are often booked out especially in the holiday. and I thought the rate was very reasonable. After a weeks boarding, Lucy was happy, bright eyed and bushy tailed when I collected her. Rob had even given her a bath so she smelled lovely and clean. i was very happy with the service. I would have no hesitation in recommending Auramist abd will use again. Thanks Rob
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Armafillo

10 Oct 2021

Quality with value

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Value boarding facility with quality service.
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Sly and Stone

27 Sep 2021

Excellent

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Very Harry with service
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AJ and Molly

17 Mar 2021

First and last visit

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Arrived with my two dogs one elderly and one still a puppy nervous as this was a first for both dogs and myself. I had read the reviews and one bit stood out lots of surrounding land thinking they would have at least land to look out on. Not met my the owner even though we had corresponded on arrival time but by a worker. Naturally I asked where they would be housed and queried their walks. It was smelly and barking was incessant I was worried straight up the worker agreed but when asked if I could see their sleeping area, not possible due to health and safety. Left saddened and concerned my daughter even offered to pick them up, no it will be ok. Picked them up at 11am the next day, due to council regulation not earlier. They were bought out by the same worker whilst the owner tore strips off us for asking the worker questions, yes he had corresponded previously via email but I was shocked by the conditions and asked genuine questions. One of our dogs was drooling and had been I think most of his stay. It was pouring with rain we paid and just before we left noticed he over paid us by $40 queried funds would be paid back into the account. 3 days later $10 short paid back. This is just the icing on the cake I am saddened by our experience, we gave our dogs a good bath and lots of cuddles. I’m still scared from the experience I just hope my dogs forget their experience
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LUCIE

27 Jan 2021

Discussed and the condition of my dog

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I left my Golden Retriever at this hell hole for 4 days in early December. When we arrived to pick her up he bought her from a cage in the back office. She was soaking wet and smelt like she had had a bucket of Urine poured over her the smell was making me gag.He made a comment that he had just bathed her. She didn't look well and couldn't get in the car. I bathed her as soon as we got home. She had a temperature, her belly and sides were covered in a rash, she seemed to be shaking in pain and was whimpering. She was so weak she couldn't get up to get water so was bringing her a bowl every half an hour which she gulped down and was not interested in food. She also vomitted. Took her to the vets. She was severley dehydrated, had a burn like rash over nearly half her body which turned out to be a bactetial infection. They had to shave her to treat the rash. She also had an enlarged liver which was possibly due to heat stroke (the weather had been very warm). It took her weeks to recover. This all happened in 4 days! DO NOT TAKE YOUR PETS TO THIS KENNEL. Have since spoken to others who had exactly the same experience right down to the soaking wet and smelling strongly of urine.
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LUCIE

27 Jan 2021

Discussed and the condition of my dog

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I left my Golden Retriever at this hell hole for 4 days in early December. When we arrived to pick her up he bought her from a cage in the back office. She was soaking wet and smelt like she had had a bucket of Urine poured over her the smell was making me gag.He made a comment that he had just bathed her. She didn't look well and couldn't get in the car. I bathed her as soon as we got home. She had a temperature, her belly and sides were covered in a rash, she seemed to be shaking in pain and was whimpering. She was so weak she couldn't get up to get water so was bringing her a bowl every half an hour which she gulped down and was not interested in food. She also vomitted. Took her to the vets. She was severley dehydrated, had a burn like rash over nearly half her body which turned out to be a bactetial infection. They had to shave her to treat the rash. She also had an enlarged liver which was possibly due to heat stroke (the weather had been very warm). It took her weeks to recover. This all happened in 4 days! DO NOT TAKE YOUR PETS TO THIS KENNEL. Have since spoken to others who had exactly the same experience right down to the soaking wet and smelling strongly of urine.
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Sam and Moggie

17 Sep 2020

Quality

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Owners are well qualified to look after your pets, as they did ours. Very accommodating and knowledgeable. Excellent
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Nellie & Indie

12 Feb 2020

Disappointed

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We live 8 hours away & were on our way to Sydney. Our two dogs were to be delivered at 9am which is check in time but we were running half an late. This didn’t suit as Rob the owner had another important engagement to attend to. A staff member was due in at 11. We were left high & dry. They couldn’t go on to Sydney. No apology. A suggestion of an alternative kennel would have been appreciated & a decent thing to do. On the side of the road we found Four Paws which was only a further 20 minutes away. They are excellent & they will be our go to kennel from now on.
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The Darcy boys

21 Jan 2020

Very Grateful

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Thanks to Rob and his crew for making the stay of my five dogs painless for me and a great time for the boys. I can be a difficult customer and Rob showed his willingness to not only meet my expectations but exceed them. Great service and highly recommended. Thanks
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12 reviews
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Stormy, Norman and Shay

30 Sep 2021

Quality

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My cats stayed for 3 weeks and shared a deluxe enclosure. Quality food and surrounds. Could not ask for more
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Nala

23 Jan 2021

Not Happy!!!

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So, I had my cats in here for about a month. I went to visit them after a couple of weeks and they had lost weight. The place is so so small, messy and very hot. And to top it off, they have come home with fleas. I do not recommend at all. So bad!!!
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Nala

23 Jan 2021

Not Happy!!!

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So, I had my cats in here for about a month. I went to visit them after a couple of weeks and they had lost weight. The place is so so small, messy and very hot. And to top it off, they have come home with fleas. I do not recommend at all. So bad!!!
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Cashew

09 Sep 2020

Highly recommend!!!

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We needed our cat flown ASAP, after struggling with other services And being told it would be a month till we had our cat back with insane charges. They were amazing and helped us getting our cat back ASAP. We had our cat back within a week. We could not be anymore happier with the service!!!! He went beyond what we expected.
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Cheesy, Jack, Spotty and Emma

02 Feb 2019

Value for money with great care

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Just got home from an overseas trip to Europe. We left our Four precious furbabes here and were initially concerned about an extended stay. We had been let down by a family member and also a pet sitter. We are so glad we chose here. In fact it worked out cheaper than a Pet Sitters. Supervision and air conditioning kept our kids heathy both physically and mentally. Impressed does not seem enough praise. Thanks Rob and team..
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Bill and Epitaph

01 Feb 2019

Very Impressed

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Very happy with the conditions at this Cattery, Owner offered a double size enclosure at same cost. Our Maine Coons appreciated the extra space. Owner also put Air Conditioning from his office into Cats area during a severe heat wave. Clearly he appreciates the needs of the cats. Excellent Service
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Sam and Jessie

28 Jan 2019

Our Animals thank You

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We left our dog and cat her over Christmas during one of the worst Heat waves we have endured. The owner put Air Conditioning into the Cat area and used a soaker hose every hour to keep the dogs cool. Both our animals have medication and owner was happy to meet our needs. Nothing appeared too difficult and whilst we are fairly high maintenance owner and have high maintenance animals, every request was met with a smile. We travelled 200KM to leave our animals here and couldn't be happier. Rob and Family, Sam and Jessie thank you.
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benny and jet

26 Jan 2019

happy with Facility

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Visited as oart if a Defence move fromDarwin, my animals stayed for theee weeks. Owner was helpful with proactive information about ticks and vaccinations. Contacted me when animals arrived. Sent photos on request. Excellent service. Fourth time we have used facility. Will use each and every time we need boarding.
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effie and sam

25 Jan 2019

Cats Satisfied

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We were impressed with the size of enclosures and the Knowlegable staff. Owner happy to answer many questions as we were first time boarders. Premium food and paper kitty litter good for environment. Biusiness has been going for over 30 years which gives me confidence. Excellent value
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Ben, Sara, Jill, Garry and Boof

24 Jan 2019

HAPPY HAPPY HAPPY

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OUR Five cats stayed at this facility over Cristmas. Excellens service and when we got the bill we were amazed that we were charged only $20 per cat. Very happy. Not a five star facility but we have 3 star cats. Our Bank Balance appreciates the service and value

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Auramist Lodge Dog Boarding & Cattery

Phone: +612498...

Phone: +61249804263



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