Samford Pet Resort
Dog Boarding and Cat Boarding - Draper Queensland

Thank you for your kind feedback.

Thank you for your kind feedback

Thank you for your kind feedback

Hi, my name is Blake De Bruin owner and director of the Samford Pet Resort and I wish to address the reviews below. The management/ownership has not been taken over at all as I am the son of Karen and Garth De Bruin the founders and still current directors of the resort. Not only have I grown up in the business but have been the managing director for the last 12 years full time. Our prices have only been put up once in the last 4 years as we have seen how tough things are for many families so we feel that we have been more than reasonable yet quite under-priced compared to other states. We have also withheld so far from a price increase this year again to help out families. It’s also worth noting that we are one of a hand full of kennels that hire full time staff. Our staff are at the resort all day caring for your pets. It is unreasonable to think that any kennel offering you all inclusive rates that are less than $40 per day that your pets is really getting what they say. Unless of course the staff are working for free. Yes we do charge for playtimes and yes it is per pet but this is worked out on dog to staff ratios for the safety of the pets who are supervised the full time while in play sessions. It is simply untrue that playtimes are only done if we have time. It’s also untrue that we don’t allow inspections. For the last 40 years we have always allowed inspections. Our inspection times are 10am to 12 noon Monday to Saturday excluding school holidays. We have viewing platforms that allow you to see directly into the kennels but yes like any work place you can’t go into the kennel block. The point is a good one made about upsetting the dogs as yes how would you like to know that your pets is being upset by 10s of unfamiliar people walking past looking at and disturbing your dog every day. It’s unsettling not to mention unhygienic to allow public into the kennel blocks. This is why we have fantastic viewing areas to allow you to see in, yet put less impact on the care of the guests. I will also state that under the national code of practice of boarding kennels Australia I quote ‘’ access to the boarding establishment (other than the reception area and office) by persons or vehicles must be restricted to staff only’’ I hope I have been able to provide some insight and welcome you to contact me direct if you have any concerns or questions. I would be happy to arrange an inspection with myself should you so wish or please feel free to come and inspect our award winning and QLD only PIAA accredited facility during our well-advertised inspections times.

I would like to address the review relating to staffys. Like many kennels our accommodations is based on shared accommodation. with over 40 years in the business and both Karen and myself, holding national director positions with in Australian associations for pet boarding we know only to much that pets safety is paramount while in our care. With this being said we do have selected breeds that we simply do not mix with other dogs. This is not new and is not something that’s specific to us in fact most reputable kennels that I know of have this same policy. We are not saying we will not take staffys and we are not saying that they are a bad breed but what we are saying is that experience and knowledge of the breeds indicates that the likely hood of specific breeds not mixing well with others is at a much higher rate. So for the safety of other pets certain breeds have to board solo. We understand that out of the breeds we make board solo, you may have a dog that get along with everyone. We respect this but in a different environment, with new people and living in a space with another dog that they have never met the chances of this changing is likely. There was only a case in 2013 that made news headlines where a kennel had mixed a breed we class as solo with another and the outcome was devastating. We are proud to say that this has not and will not ever happen at our resort simply due to our procedures and policy’s. I would like to mention that at this time I write this we have over 10 staffys boarding with us and on their own they are beautiful dogs. We love each one, but for their safety and others we have taken all reasonable actions. They still enjoy staff interaction and playtimes as booked only it is one on one. I hope I have been able to provide some insight and welcome you to contact me direct if you have any concerns or questions. I would be happy to arrange an inspection with myself should you so wish or please feel free to come and inspect our award winning and QLD only PIAA accredited facility during our well-advertised inspections times.