Cats Meow Luxury Cat Boarding
Cat Boarding - Highvale Queensland

4.8 64 paw rating paw rating paw rating paw rating paw rating
64 reviews

54 Reiners Road, Highvale, QLD, 4520 Highvale, QLD 4520
0419 776 430
4.8 paw rating paw rating paw rating paw rating paw rating
64 reviews
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Pepper

10 Jul 2019

Above and beyond the best

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What an amazing Cattery. Talk about luxury hotel style accommodation. We have an elderly cat who is very nervous and who needs special care. Sharon (the owner) and her team are the most caring and professional people you could hope to look after your feline. During the entire stay, Sharon and her team kept me up to date with regular photo's and answered my constant text messages to see how she was going. My cat fell ill whilst in her care and had it not been for the attentiveness of Sharon and her team I wonder what would have happened. Sharon took my cat immediately to the vet as she knew something was not right and she saved my little girl. I can not thank her enough. Sharon is a vet nurse and knows her cats and I am eternally grateful for her care and attention to detail she shows her all the cats in her care. Sharon went above and beyond - you can tell she is a dedicated cat lover who will do everything for her felines. She has passion for her cats and her clients, she was so caring and gentle and able to give us confidence in her team and her cattery. We LOVE the Cat's Meow Cattery. What a great team. I thought we would have had additional costs for the level of care shown to our lovely girl but it was all inclusive in the boarding cost. I was amazed. How could we receive 5 STAR service that was all inclusive. Sharon was amazing. Her team were brilliant. I could not be happier. Go and see Sharon and the team and the amazing facilities at her hotel for your own, its incredible. We will be back with our gorgeous girl when we next go away. Thank you Sharon and team!
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George

10 Jul 2019

Inspect first then choose elsewhere

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Our 2 cats were boarded here for 5 days in April. One cat went in with 4 functioning legs and came home with 3. Neither had stayed in a cattery before so we weren't sure what to expect but, stupidly, went by all the 'exceptional' reviews. On arrival, the 'luxury' garden suite recommended for both cats to stay in together was small and narrow with one bed, one small hiding nook and a 'garden' of pebbles and no greenery. There is also a very large number of cats roaming about the reception area. The owner spent more time telling us how tired and busy she was looking after them all than listening to anything about our pets. I was particularly concerned about one of ours who is very timid and easily spooked. A picture posted by the cattery on their Facebook page while we were away shows both cats looking stressed and trying to escape whoever was taking the photo, not calm and relaxed like the shots of other cats. When we picked them up and brought them home it was clearly obvious as soon as they were released from their cages that one was lame in his left hind leg. I rang the cattery immediately only to be told it could be calicivirus as they have diseased kittens on-site. An examination under anaesthetic at the vet revealed he had multiple ligament ruptures as a result of a sudden and severe trauma requiring surgery and a pin. This cattery has consistently denied any knowledge of how this has happened and they do not possess any security footage to be able to monitor the animals overnight. Our cat probably sat for days in pain without anyone noticing - they do not examine the pets in their care (even though their Association guidelines say they should) nor 'disturb' them if they are just sitting or asleep. When the cattery was sent the Vet's report and surgery details I received a patronising phone call from the owner's daughter astonished that I should be blaming them for my cat's injury and that they cannot help 'cats doing what cats do'. She wanted me to take my post-surgery cat to another vet of their choice for a second opinion.... however couldn't explain what purpose that would serve. Complaints to the Pet Industry Association and the RSPCA have been similarly brushed off or ignored. If you choose to board your pet here - don't. Should anything happen nobody will notice or care, and they have no ability to adequately monitor the animals. Mounting vet bills aside, our timid boy is now left with a lifetime injury sustained while in the trusted 'care' of this despicable establishment.
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George

10 Jul 2019

Inspect first then choose elsewhere

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Our 2 cats were boarded here for 5 days in April. One cat went in with 4 functioning legs and came home with 3. Neither had stayed in a cattery before so we weren't sure what to expect but, stupidly, went by all the 'exceptional' reviews. On arrival, the 'luxury' garden suite recommended for both cats to stay in together was small and narrow with one bed, one small hiding nook and a 'garden' of pebbles and no greenery. There is also a very large number of cats roaming about the reception area. The owner spent more time telling us how tired and busy she was looking after them all than listening to anything about our pets. I was particularly concerned about one of ours who is very timid and easily spooked. A picture posted by the cattery on their Facebook page while we were away shows both cats looking stressed and trying to escape whoever was taking the photo, not calm and relaxed like the shots of other cats. When we picked them up and brought them home it was clearly obvious as soon as they were released from their cages that one was lame in his left hind leg. I rang the cattery immediately only to be told it could be calicivirus as they have diseased kittens on-site. An examination under anaesthetic at the vet revealed he had multiple ligament ruptures as a result of a sudden and severe trauma requiring surgery and a pin. This cattery has consistently denied any knowledge of how this has happened and they do not possess any security footage to be able to monitor the animals overnight. Our cat probably sat for days in pain without anyone noticing - they do not examine the pets in their care (even though their Association guidelines say they should) nor 'disturb' them if they are just sitting or asleep. When the cattery was sent the Vet's report and surgery details I received a patronising phone call from the owner's daughter astonished that I should be blaming them for my cat's injury and that they cannot help 'cats doing what cats do'. She wanted me to take my post-surgery cat to another vet of their choice for a second opinion.... however couldn't explain what purpose that would serve. Complaints to the Pet Industry Association and the RSPCA have been similarly brushed off or ignored. If you choose to board your pet here - don't. Should anything happen nobody will notice or care, and they have no ability to adequately monitor the animals. Mounting vet bills aside, our timid boy is now left with a lifetime injury sustained while in the trusted 'care' of this despicable establishment.
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Hobbes

19 May 2019

A cats holiday resort

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We are so grateful to Sharon and her team for the wonderful care that they give our cat Hobbes. He is so happy there and loves the socialising not just with the ladies but also his neighbouring cats. Due to our lifestyle Hobbes is often staying at Cats Meow, from a few days to 3 week stints. It is so reassuring to know that all his needs are met while he is in residence. We love seeing his photos on their facebook page and recommend Cats Meow to other cat lovers.
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Basil, Rosie & Hector

30 Dec 2018

Cats Meow Luxury Cat Boarding

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We were away for a month and Sharon and her team looked after our three very anxious cats. Sharon was amazing at communicating and keeping in touch with us. She would also post regular photos on social media. She responded to my emails very quickly. We had one cat that was on short term medication and we had confidence in Sharon to administer it. After all, she is a Vet Nurse. Couldn’t recommend Sharon and her team more highly. Bronwyn
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Huxley

05 Nov 2018

Five star excellence !

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After doing a lot of research on where to board my beautiful baby boy I am so glad I chose the Cats Meow at Samford . The rooms are big, clean and well kept. There is air conditioning for the really hot weather. My cats photo was posted every day on Facebook so I could physically see how he was going. The staff are professional and truly love hosting their guests. All the guests are happy and social in the boarding facilities . I could not fault my cats stay and my biggest thanks to Sharon and the team . I had a happy cat to greet me when I picked him up. I would recommend the Cats Meow to anyone.
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Coco

17 Oct 2018

Wonderful Cat Boarding Resort

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My Cat Coco had his first stay at Cats Meow recently for 25 nights while we travelled overseas. I had never left him that long before so was worried how he would go, especially at a new place. Sharon and the Staff were very welcoming when I went for a look originally and were so helpful and accommodating when I took Coco there. I emailed a few times to check on him and they got back to be straight away and told me to contact them anytime. They posted photos on Facebook, which I approved and was very happy to see him. The accommodation is very clean and they have lots of different options. They were very thorough on check in, weighing him and checking for fleas etc. I could take his toys and bedding and when I picked him up he was well and happy and is now settled back at home. Even though it is about a 45 min drive for me its definitely worth it and will be sending him there from now on whenever we go away. I felt so relaxed and was not worried about him while I was away. I have no hesitation in recommending Cats Meow. Thank you once again Sharon and your wonderful Staff.
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Calvin & Hobbes

14 Oct 2018

Put my mind at ease!

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Sharon and the staff are wonderful from the very start. They were quick to respond to my email queries and provided thorough information. After we visited the cattery, we knew our boys would be looked after and we booked straight away. The photos on Facebook let me know the boys were happy and looked after (and gave Mumma much needed cuteness injections while away). Will definitely use again!
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Wynnie

11 Oct 2018

Wouldn’t go anywhere else!

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There’s a reason we drive an hour each way to take our furgirl here! A great team who genuinely love and care for their guests. Have recommended Cats Meow to a number of friends and will continue to do so!
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Aunty Brenda

30 Sep 2018

Aunty Brenda Cat Loves Cat's Meow!

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Our cat is our only child, so we were REALLY reluctant to leave her when we went on holidays. After reading all the good reviews, we decided on Cat's Meow. The staff are all lovely, caring, crazy cat people. Sharon even gave me a hug when I got emotional at leaving time and offered to hold the phone to Aunty B's ear if I wanted to call to say hi! They updated Facebook regularly so we could see how our little angel was settling in. At first she looked apprehensive but after about 3 days, the pictures showed her rolling around on her back and I could see that the staff had managed to make her feel at home. That was such a relief for a nervous cat mother with attachment issues on the other side of the world lol ;-) Thanks Sharon and all the legends at Cat's Meow! Anita and David x

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Cats Meow Luxury Cat Boarding

Phone: 0419 77...

Phone: 0419 776 430


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